Case Manager Supervisor, MAP

Community Solutions, Inc. is seeking a dedicated and passionate Case Manager Supervisor to join our team at our new Multi‑Dimensional Anti‑Recidivism Partnership (MAP) located in San Bernardino, CA. Adult MAP is an innovative program dedicated to engaging the community and providing rehabilitative programming for justice‑involved individuals. We focus on promoting long‑term, self‑sustaining skills through vocational training and personal development services. This unique model hosts a variety of sub‑contractors at one site to reduce barriers for clients.

This position will provide general and supervisory case management duties and will ensure community safety and effective program operation through internal and external monitoring of client activities and program services.

SALARY: $68,640 annually

• Perform all duties and responsibilities of case manager, including carrying a caseload as required by program needs, as relates to counseling, case record management, intake assessment, discharge preparation, aftercare services, security, resource management and facility maintenance.
• Supervise Case Manager staff, relating to both security and case management.
• Oversee staff response to all shift problems and emergency incidents.
• Review all client related paperwork, regarding content, timeliness and quality.
• Review all client files on a monthly basis for organization and content.
• Monitor client compliance with treatment stipulations and recommend modifications to program director.
• Monitor staff performance and provide regular feedback to program director on all staff.
• Assist program director in developing, leading and supervising client group meetings, program services and counseling sessions.
• Monitor and evaluate group activities on an ongoing basis.
• Assist program director in training staff in areas of security procedures, client supervision, client paperwork and case management duties.
• Supervise the completion of urine collections, telephone spot checks and employment and home site visits of clients to verify and document client movement and record information.
• Monitor shift operation for compliance with Agency policy and procedure, applicable standards and relevant contractual policy.
• Monitor staff compliance with all policies and procedures pertaining to the safety and security of clients, Agency property and the community.
• Assist program director in setting agenda and participate in weekly staff meetings.
• Perform the functions of human service worker/case manager such as client supervision, custody, searches, facility rounds, counts, and urine surveillance as needed.
• Perform all duties of program director during periods of his/her absence.
• Participate in on call agency duty officer rotation as assigned.
• Maintain a working knowledge of and abide by the Agency's programs, policies, and procedures.
• Perform other duties as assigned by the supervisor.

Community Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well‑being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community‑based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens.

Using this plan, we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.

CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma‑informed organization by hiring individuals with existing experience in trauma‑informed practices as well as supporting ongoing staff development with trauma‑informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their…