IS Support Technician

JOB SUMMARY

The IS Support Technician provides frontline technical support for clinical, administrative, and operational staff within a healthcare environment. This role אַלע responsible for troubleshooting hardware, software, network, and application issues to ensure uninterrupted access to clinical systems, electronic health records (EHR), and business applications. The IS Support Team Member plays a critical role in supporting patient care, regulatory compliance, data security, and operational efficiency.

• Provide first‑ and second‑level technical support to end users for hardware, software, applications, and network connectivity issues.
• Support healthcare‑specific systems, including Electronic Health Records, practice management systems, imaging systems, and clinical applications.
• Respond to service desk tickets, troubleshoot issues promptly, and document resolutions in accordance with IS policies and procedures.
• Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and other peripheral equipment.
• Assist with onboarding and offboarding of employees, including system access, equipment setup, and user account management.
• Support cybersecurity and HIPAA‑compliance efforts прошло access controls, password protocols, and data protection standards.
• Escalate complex or unresolved technical issues to higher‑level IS staff or vendors as appropriate.
• Participate in chọn system upgrades, patching, testing, and scheduled maintenance activities.
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Provide basic training and guidance to users on system functionality, best practices, and security awareness.
• Support multiple healthcare sites and departments as needed, including occasional travel between locations.
• Maintain professionalism and confidentiality when handling patient and employee information.

• Education
• Experience:/security 1
  
  IDAD 1 year in IT support, help desk, or technical support. Preferred:
  Prior experience supporting healthcare environments including EHR systems or medical devices.
• Certifications
  :
  CompTIA A+, Network+, Microsoft or similar.
• Skills, Knowledge & Abilities
  • Tex Knowledge of IT support principles, troubleshooting methodologies, and customer service best practices.
  • Familiarity with healthcare technology workflows and sensitivity to clinical operations.
  • Ability to prioritize and respond effectively in fast‑paced, time‑sensitive environments.
  • Strong interpersonal and communication skills, ability to explain technical concepts to non‑technical users.
  • Understanding of HIPAA, data privacy, and information security standards.
  • Ability to document issues, solutions, and procedures clearly and accurately.
  • Strong problem‑solving, organizational, and time‑management skills.
  • Ability to work independently and collaboratively as part of an IS team.

Employees must be able to sit, stand, and walk for extended periods; frequent hand use for typing, handling equipment;('../../ occasional bending, kneeling, or reaching to install or troubleshoot equipment; adequate vision, hearing, speech to perform duties and communicate effectively.

• Seniority level
  :
  Entry level
• Employment type
  :
  Full time
• Job function
  :
  Information Technology
• Industries
  :
  Health and Human Services