Network Support Analyst - Enterprise Network Operations

Position: Network Support Analyst - Enterprise Network Operations*

Network Support Analysts - Enterprise Network Operations* have the knowledge and expertise to support the countywide Area Networks and Local Area Networks for the Innovation and Technology Department. This position assumes a countywide role for knowledge in routing, switching, carrier networks, and performing best practices in meeting specific network design goals. The position is responsible for configuring, installing, and supporting enterprise class networking hardware, software, and other networking resources, troubleshooting performance and security issues, while using the latest networking diagnostics tools.

• Resolving TCP IP, and subnetting issues
• Deploying network solutions
• Assisting in evaluating and testing new technologies
• Traffic monitoring, capacity planning, and use of management tools
• Assisting other IT groups with application troubleshooting and providing recommendations for improvement of application network operation
• Deploying and maintaining enterprise level wireless network equipment.

* Official

Job Title:

Systems Support Analyst II. For more detailed information and complete list of duties, view the Systems Support Analyst II job description. ABOUT THE DEPARTMENT The Innovation and Technology Department is County of San Bernardino’s primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success.

Learn more about our initiatives in IT's Strategic Plan. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.
Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call, or call back work may be required.
Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States.

REQUIRED EXPERIENCE:

Two (2) years of work experience, within the last five (5) years, working with or troubleshooting enterprise class networks, which includes experience with configuring switches and/or routers. Must include experience in at least two of the following system technologies:

• Network Architecture (Ethernet Circuits, Local Area Networks, etc)
• Wireless Network Platforms (Wireless Access Points, etc)
• Network Router and Switch Platforms (Cisco Catalyst, ISR, Nexus, etc)
• Routing Protocols (Static, EIGRP, etc)

-AND- REQUIRED

EDUCATION:

Thirty (30) semester (45 quarter) units of completed, post high-school coursework from an accredited university or technical school in computer science, or a closely related field. A list of coursework must be submitted with the application.
Education Substitution: One (1) additional year of qualifying work experience may substitute for the education requirement. The ideal candidate will have the following:

• Experience configuring and installing Cisco and Aruba Equipment
• Ability to analyze complex network systems to troubleshoot problems and make improvements
• Work well in a collaborative team environment
• Be able to work on multiple projects and assignment at the same time in an organized manner
• Interconnecting Cisco Networking Devices (ICND1) certification
• Cisco Certified Support Technician (CCST) Networking certification

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department. Application Procedure Please complete and submit the online employment application and supplemental questionnaire for consideration…