Manager, IT​/Tech

Job Summary

The IS Manager is responsible for planning, leading, and overseeing information systems operations that support clinical and business functions in a healthcare environment. This role manages day-to-day IT service delivery, supervises IS/IT staff and vendors, maintains reliable and secure technology infrastructure, and ensures high availability of systems used for patient care and revenue operations. The IS Manager partners with clinical leadership, operations, and compliance teams to implement and improve systems and workflows while supporting cybersecurity, privacy, and regulatory requirements.

Manages healthcare-specific systems (e.g., EHR/EMR, practice management, patient portals, imaging interfaces, eRx, lab integrations) and understands the operational impact on patient care and clinical throughput. Accountable for service delivery, including incident/problem management, change coordination, and end‑user satisfaction across multiple departments and/or locations. Leads technology initiatives with a focus on security, privacy, and compliance, including access management, audit support, and policy enforcement.

Balances hands‑on technical oversight with managerial responsibilities (prioritization, budgeting support, vendor management, and team development).

The following are exemplary essential job duties and responsibilities and are not intended to represent an all‑inclusive listing of related essential functions of the position.

• Leadership & Service Delivery:
  Manage daily IS operations, including help desk/service desk processes, ticket triage, escalation, and resolution to meet defined service levels.
• Supervise, coach, and develop IS staff; conduct performance management, training plans, and workload prioritization.
• Establish and maintain IS standards, procedures, documentation, and service metrics (e.g., ticket volume, response times, recurring issues).
• Coordinate change management activities to reduce downtime and ensure communication to impacted stakeholders.
• Systems, Infrastructure & Application Support:
  Oversee administration and support for core systems, which may include EHR/EMR, practice management, imaging systems, claims/clearinghouse tools, HRIS, and productivity platforms.
• Ensure stable operation of network infrastructure, servers (on‑prem and/or cloud), end‑user devices, telephony/VoIP, and clinical peripherals.
• Manage user access provisioning and deprovisioning, role‑based access controls, and periodic access reviews.
• Partner with departmental leaders to gather requirements, improve workflows, and support system enhancements, upgrades, and integrations.
• Security, Compliance &
  
  Risk Management:
  
  Support cybersecurity best practices including endpoint protection, patch management, MFA, encryption, secure configuration standards, and vulnerability remediation.
• Maintain processes to support privacy and security obligations (e.g., HIPAA‑related policies, audit requests, incident reporting, and security awareness).
• Collaborate with compliance, risk, and leadership on business continuity planning, disaster recovery readiness, and downtime procedures.
• Vendor & Project Management:
  Manage relationships with technology vendors and service providers; coordinate support cases, contracts, renewals, and performance reviews.
• Lead and/or support technology projects (implementations, upgrades, site openings/moves, device refresh cycles) including timelines, testing, training, and go‑live support.
• Assist in budget planning, forecasting, and purchasing recommendations for hardware, software, and services.
• Communication & Stakeholder Partnership:
  Serve as a key point of contact for technology issues impacting patient care and business operations; provide clear updates and escalation when needed.
• Translate technical concepts into practical guidance for non‑technical teams and ensure end‑user training and adoption.

May be assigned special project or other assignments and work tasks that are generally within the scope and level of the position, and relative to the need for flexible Company operations.

Educa…