Human Resources Professional; HR Professional Human Resources Division

Human Resources Professional (HR Professional I), Human Resources Division

California State University, San Bernardino

Job no: 554117

Work type: Staff

Location: Southern California | San Bernardino - San Bernardino Campus

Categories: Bargaining Unit | Unit 9 - CSUEU - Technical Support Services, Job Search Category/Discipline | Administrative, Appointment Type | Probationary, Time Basis | Full Time, Job Search Category/Discipline | Human Resources, Workplace Type (Exclude Inst Fac) | On-site (work in-person at business location)

Under direct supervision, the Human Resources Professional serves as the primary point of contact for the HR Division, assisting customers in person and by phone and directing inquiries appropriately. Provides administrative support, including coordinating onboarding, managing documents, supporting recruitment activities, maintaining confidential data, and entering information into HR systems. Assists with orienting student assistants, maintains recruitment files, prepares reports, and addresses questions from applicants, staff, and customers.

Coordinates meetings and events while collaborating across all organizational levels.

• Coordinate and manage onboarding for staff, faculty, management, and student employees, including HR documents, compliance forms, CSU Recruit and Tracker I-9 workflows, and personnel file preparation.
• Serve as a primary contact for onboarding portal users, providing guidance, troubleshooting, and support to ensure an efficient experience.
• Schedule and manage virtual and in-person onboarding sessions, prepare meeting links/invitations, and review completed forms with new hires.
• Monitor Adobe Sign Campus Request Forms to ensure timely routing and completion of onboarding approvals.
• Provide front-office HR support by screening calls, emails, and walk-ins, answering general HR questions, and routing complex inquiries to appropriate staff.
• Coordinate administrative tasks, including monitoring supplies, processing mail, distributing documents, and submitting work orders.
• Assist with offboarding, volunteer/third-party system access requests, and background check documentation.
• Serve as Absence Management timekeeper, entering and monitoring leave data and assisting employees with timekeeping questions per CSU policies.
• Process unemployment verifications and respond to external agency inquiries accurately and promptly.
• Track I-9 reverifications and notify employees/departments to maintain federal compliance.
• Enter, review, and update personnel data in People Soft (e.g., name changes, POI requests, educational updates) and route documentation to Payroll and Benefits.
• Support student employee transactions in People Soft during peak periods and provide backup for background check processes.
• Support HR projects, events, and initiatives by assisting with planning, preparing materials, and presenting during New Employee Orientation (NEO).
• Perform additional HR and classification-related duties as assigned to support operations and service delivery.
• Other Duties as assigned.

• Equivalent to a bachelor's degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

• General knowledge of HR functions, including benefits administration, recruitment, and other HR disciplines.
• Ability to follow guidelines, provide input, and ensure regulatory compliance.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills for diverse environments.
• Ability to work independently and collaboratively, building relationships with diverse stakeholders.
• Maintain confidentiality and handle sensitive information appropriately.
• Adaptable to changing priorities and deadlines.
• Strong organizational skills to plan, prioritize, and manage work effectively.
• Analytical skills to collect, interpret, and summarize HR data and metrics.
• Proficient in using technology and relevant software applications.

• Experience with Federal I-9 verification, compliance, and new employee onboarding.
• Human Resources experience, preferably in higher education, including front-office operations.
• Proficient in Microsoft Office Suite (Word, Excel, Access, Outlook), Zoom, and HR systems such as ATS and People Soft.
• Skilled in handling confidential information, exercising judgment, and managing time and organizational priorities effectively.
• Strong critical thinking, analytical, research, problem-solving, and conflict resolution skills.
• Ability to work collaboratively in a team and maintain a high level of confidentiality.
• Knowledge of applicable state and federal employment and education laws and regulations.
• Excellent interpersonal and communication skills.

Initial salary step placement will be Step 1 ($4,799/month) for…