Clinical Program Manager

Overview

Job Title: Program Manager (Clinical – LMFT, LCSW, LPCC)

Department: Housing Full-Service Partnership (FSP) - San Bernardino County

Reports To: Director of Clinical Services

Classification: Exempt I Full-Time

Requisition Number: 1657

Work Location: Hybrid remote in San Bernardino, CA 92401

Pay: $88,000.00 - $95,000.00 per year

Benefits:

• Medical insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Paid time off
• Retirement plan
• 403(b)
• Vision insurance

License/Certification:

• LMFT (Preferred)
• Licensed Certified Social Worker (Preferred)
• LPCC (Preferred)

Lead a dynamic team providing comprehensive mental health and housing support to adults with serious mental illness in San Bernardino County. As a licensed clinician, you’ll oversee clinical and administrative operations, ensure compliance with DBH and Medi-Cal standards, and foster a trauma-informed, recovery-oriented environment. Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth. Join a mission-driven organization dedicated to hope, wellness, and collaborative relationships.

• Leadership & Clinical Oversight
  • Lead and supervise clinical and case management staff, ensuring alignment with the Housing First and Recovery Model.
  • Facilitate weekly team meetings and provide direct clinical guidance on case progress.
  • Provide direct supervision, support, and training to team members; ensure team meets productivity standards.
  • Oversee clinical service provision, including crisis intervention, individual rehabilitation, and medication management coordination.
  • Serve as clinical lead for on-call coverage, ensuring 24/7 access to support services.

• Program Administration
  • Oversee day-to-day operations to ensure appropriate staffing, program census coverage, and clinical workflows.
  • Manage program budget and outcomes to meet contract revenue requirements.
  • Authorize timesheets, mileage, performance evaluations, and service documentation.
  • Coordinate hiring, onboarding, and ongoing development of staff in collaboration with the Director of Clinical Services and Quality Management.

• Quality Assurance & Compliance
  • Ensure all documentation meets DBH, Medi-Cal, and Welligent ERRS standards.
  • Monitor service delivery for fidelity to evidence-based practices (e.g., CBT, DBT, MI, TIC).
  • Partner with QA Manager to implement compliance protocols and third-party billing readiness.
  • Co-sign clinical documentation as required by licensure standards.

• Community Engagement & Communication
  • Act as liaison with DBH, Continuum of Care (CoC) partners, and other community stakeholders.
  • Represent Step Up at local management meetings, QA groups, and collaborative provider forums.
  • Manage external communication and referrals related to clinical program services.

• Current CA license as an LMFT, LCSW, or LPCC in good standing.
• 2 years of clinical experience working with adults diagnosed with chronic mental illness
• Experience supervising interdisciplinary staff and/or interns.
• Strong knowledge of DBH/Medi-Cal documentation standards, housing support models, and mental health best practices.
• Proficiency in Electronic Health Records (EHR), especially Welligent.
• Valid California driver s license, auto insurance, and reliable transportation required.

• Expertise in DSM-5, clinical assessments, and level-of-functioning evaluations.
• Proficiency in trauma-informed care, recovery-oriented practice, and culturally responsive service delivery.
• Strong leadership, time management, and organizational skills.
• Capacity to work independently in the field and maintain professional boundaries under challenging circumstances.

• Working with adults with chronic mental illness: 2 years (Preferred)
• Medical documentation: 1 year (Preferred)

• Frequent walking, sitting, driving, and computer use.
• Occasional lifting of up to 15 pounds.
• Exposure to field-based work with individuals experiencing homelessness, including conditions involving poor hygiene, bedbugs, and emotionally intense encounters.
• Training provided in crisis de-escalation and safety.

Step Up Core Values:
All staff are expected to embody Step Up s Core Values in all interactions: HOPE, WELLNESS, VOICE & CHOICE, RESPECT, and COLLABORATIVE RELATIONSHIPS.

Step Up is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace.

Employment Type:

Full Time

Years

Experience:

1 - 3 years

Salary: $88,000 - $95,000 Annual

Bonus/Commission:
No