Quality Patient Safety Program Manager Licensed

Overview

Directors programs involving risk mitigation/management and initiatives related to providing safer care to patients. This position is responsible for providing information to various key stakeholders on the progress and status of described programs/initiatives.

Oversees the implementation of compliance policies and procedures to ensure that they meet the organization s compliance requirements. Has management responsibility and accountability for the hospitals  overall compliance with regulations from The Joint Commission, Department of Health Services, CMS and other regulatory agencies.

Oversees the events reporting process, root cause analysis, and event investigation/review. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs and adverse patient outcomes.

Receives and oversees responses to patient complaints and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues.

• Directs programs involving risk mitigation/management and initiatives related to providing safer care to patients. Provides information to key stakeholders on the progress and status of described programs/initiatives.
• Oversees the implementation of compliance policies and procedures to ensure they meet the organization s compliance requirements. Has management responsibility and accountability for the hospital s overall compliance with regulations from The Joint Commission, Department of Health Services, CMS and other regulatory agencies.
• Oversees the events reporting process, root cause analysis, and event investigation/review. Participates in system office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs and adverse patient outcomes.
• Receives and oversees responses to patient complaints and investigates to solve issues promptly. Acts as an intermediary between patients, staff and family to provide clear communication between all parties regarding any outstanding issues.

Education & Experience

• Clinical
  
  Experience:
  
  You must have at least three (3) years of clinical experience in an acute care setting.
• Quality Improvement
  
  Experience:
  
  You ll also need a minimum of one (1) year of experience in healthcare-related quality management or performance improvement. This could include activities like chart audits, being part of a quality improvement team, or similar roles.

Licenses & Certifications

You must hold ONE of the following active California licenses upon hire:

• Registered Nurse (RN:
  
  CA)
• Registered Nurse Practitioner (RNP:
  
  CA)
• Dietitian (DIETITIAN:
  
  CA)
• Pharmacist (PHARM:
  
  CA)
• Physical Therapist (PT:
  
  CA)
• Occupational Therapist (OT:
  
  CA)
• Speech Language Pathologist (SLP:
  
  CA)
• Medical Radiographer (MRAD:
  
  CA)
• Respiratory Care Practitioner (RESP-LIC:
  
  CA)
• Social Worker (SWORKER:
  
  CA)
• Doctor of Medicine (MD:
  
  CA)
• Doctor of Osteopathic Medicine (DO:
  
  CA)

AND

You must obtain ONE of the following certifications within 24 months of your start date:

• Certified Professional in Healthcare Quality (CPHQ)
• Healthcare Quality Management (HCQM)
• Certified Professional in Patient Safety (CPQPS)

Founded in 1910, Dignity Health - Community Hospital of San Bernardino is a 347-bed, acute care, nonprofit, community hospital located in San Bernardino, California. Known for its programs in maternity care and pediatrics, behavioral health and long-term subacute care for adults and children, the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of human kindness with Dignity Health, one of the nation’s five largest health care systems.

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One Community. One Mission. One California

$52.15 - $77.58 /hour