Licensed Social Worker Administrator - Crisis Mental Health

About the Role

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success, especially within our Program Operations. The Administrator is a key position in driving the organization’s success. They are responsible for both the clinical and financial success of their Program, contributing to the overall success of Telecare and the people we serve.

The individual in this role oversees and leads the team of people providing patient care and manages the business operations of the Program, ensuring regulatory compliance and actively overseeing quality assurance performance improvements. The Administrator also collaborates with all corporate departments, outside consultants, and representatives of the program to State/County agencies, community partners, and consumer groups.

Telecare’s mission is to deliver excellent and effective behavioral health services that engage individuals with complex needs in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and those of all belief systems.

The Windsor Center is a short‑stay crisis stabilization unit (CSU) that offers 24/7 services to adults and youth. It aims to increase access to crisis services, reduce inpatient hospitalization, reduce the amount of time law enforcement is involved in a mental health crisis, and strengthen the existing outpatient behavioral health services.

Salary range is $– annual. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

The ideal candidate for the Program Administrator role is someone who reflects Telecare’s culture and demonstrates alignment with Telecare’s values. They have a successful track record of delivering operational excellence, defined in four key areas:

• Clinical Quality Excellence – Ensuring consistency in care by training and preparing staff, delivering excellent care, and reducing adverse events.
• Workforce Engagement – Maintaining low turnover and fostering staff growth.
• Customer Satisfaction – Regularly interacting with customers, ensuring awareness of Telecare’s commitment to high‑quality care and fiscal responsibility.
• Financial Security – Operating within a budget and driving fiscal responsibility.

The ideal leader has high self‑awareness, seeks and integrates feedback, collaborates effectively, navigates complex situations, develops talent, and builds a high‑performing team. They bring strong financial acumen and are accountable for work product, passionate about Telecare’s vision, and capable of guiding the organization toward clinical and financial results.

The Administrator is a key position in driving the organization’s success. They oversee clinical and financial performance, lead patient care teams, manage day‑to‑day operations, and ensure successful administration of the Program’s four pillars of performance:
Clinical Quality, Workforce Engagement, Customer Satisfaction, and Financial Security. The Administrator collaborates with corporate functions and external partners. Employees in this role participate in a structured on‑call rotation, staying accessible and prepared to respond to work‑related needs within a designated timeframe.

• Masters in Social Services with a state license
• Four (4) years of experience in an administrative management position in a health care setting
• Two (2) years of responsibility for supervision of professional staff, budgeting, program planning, and licensing
• Understanding of community mental health services, psychiatric rehabilitation concepts, and the recovery philosophy
• Must be at least 21 years of…