Consumer Support Technician ; Clerical Support West Transition Unit

Consumer Support Technician 3 (Clerical Support) for the Central West Transition Unit

Inland Regional Center

Under general supervision of the Program Manager performs responsible secretarial and clerical services related to serving all types of cases and completes related work as required. Requires good work habits including regular attendance and punctuality. Has no supervisory responsibility.

• $19.77 – $27.83 per hour

• $250 after 90 days of employment with good standing.
• $500 after 6 months of employment with good standing.
• Tell us if an IRC employee referred you at the application. Please include their full name.
• Only available to new employees. Rehires are not eligible.

• To view our benefits package and employee perks, please .

• Assist Program Manager in maintaining administrative compliance of program.
• Maintain confidentiality of program and all work-related matters.
• Review Individual Program Plan (IPP)/Client Development Evaluation Report (CDERs)/Annual Review (AR) to ensure the packet is complete for Program Manager’s review and signature.
• Review and distribute all Medicaid Waiver Audit Sheets and collect all required information as identified on the sheet within specified time frames.
• Collect all Medicaid Waiver Consumer Choice of Services/Living Arrangement DS2200s forms and route appropriately. Bring problems to the Program Manager for further action.
• Identify areas that may require additional staff training.
• Review monthly audits for expired reports, keeping Consumer Services Coordinator (CSC) and Program Manager informed. As directed, assist Program Manager with staff reminders.
• Follow-up with CSCs on past‑due Special Incident Report (SIR) reports.
• Sort and distribute mail for unit and vacant caseloads to an assigned Consumer Services Coordinator. Develop tickler for pending work. Document completion of visits and documentation on vacant caseloads.
• Prepare and mail monthly Family Cost Participation Program (FCPP) letters when appropriate.
• Review travel claims for completeness and accuracy.
• Coordinate office days and duty day assignments. Provide backup for the duty person.
• Receive case from the sending unit/program as agreed with the receiving Consumer Support Technician III (CST III) and/or Program Manager.
• Take messages for the Program Manager in their absence.
• Maintain daily schedule for Program Manager that may include scheduling meetings. Direct people or calls to the appropriate person.
• Enter data into Atlas system.
• Check for duplicates before routing material for Program Manager’s files. Assist staff in maintaining administrative compliance.
• Assist Program Manager with daily correspondence: computer key entry, error‑free typing, and preparing documents for mailing. Complete necessary paperwork and reports on time.
• Request outstanding reports to update client files; respond to information requests; prepare referral packets as time permits; compile appropriate documents for clinical review; track self‑determination program cases; track Co‑Pay, Co‑Insurance, and Deductible assistance cases.
• Prepare correspondence and reports as needed or assigned.
• Keep manager informed of pending work, work in progress and problems encountered.
• Act as a member of the team: answer questions, share expertise, and contribute to team harmony. Provide backup to other CST III positions as requested.
• Handle change well and be flexible in dealing with interruptions, new priorities and assignments.
• Successfully complete all assignments arising from the Agency’s Performance Contract.
• Use office equipment appropriately. Keep work area neat and orderly. Observe all safety rules.
• Utilize agency’s IT systems as assigned, maintaining security and following protocols and procedures.
• Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
• Maintain currency and expand knowledge: update knowledge through readings, briefings, and training. Attend required training sessions.
• Maintain good attendance and punctuality.
• Travel to other offices/locations to pick up, deliver documents and materials as needed.
• Utilize…