Route Service Technician

Route Service Technician

The Route Service Technician is primarily responsible for operating a company truck and driving to various customer locations to do any or all of the following: deliver, pick up, maintain, service, or repair portable restrooms, hand sinks, holding tanks, or any asset assigned. The Route Service Technician may exercise these duties on a daily route, a daily pick‑up and delivery schedule, a yard/shop assistant, or during a special event.

This position is exposed to extreme weather conditions, unpleasant odors, and sights. The hours and physical demands may vary by task. Stallion is a team environment, and at any time, a Route Service Technician may be asked to help in a different department with different tasks.

• Operates truck in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Maintains a clean truck inside and out.
• Performs daily pre and post trip inspections as set forth by Stallion Rents procedures and D.O.T. guidelines. Major concerns should be brought to the Branch Operations Manager without delay.
• Must follow all Stallion Rents’ Standard Operating Procedures (SOPs) and General Standards.
• Immediately reports all unsafe situations or service-related issues to the dispatch office who will determine course of action.
• Perform all tasks assigned by Branch Operations Manager, including but not limited to delivery and pick up of rental equipment, restocking trucks, organizing shop, organizing yard, helping in a different department or responding to emergency calls in a timely manner.
• Provides service for customers’ portable restroom(s) or related asset(s) by following consistently Stallion Rents Service Steps each time a service is performed.
• Must keep work areas in yard clean and organized and notify Branch Manager if a hazard is recognized.
• Responsible for communicating with Branch Operations Manager on items that can hinder a job i.e., low inventory, keys, chemicals, supplies etc.
• Responsible for communicating with office staff regarding items that can hinder a job.
• Submits all route information and paperwork to the office at end of each shift.
• Utilizes dispatching software for routing, documenting photos, logs customer concerns.
• Professional interaction with employees and customers is always required.
• Provides distinguishably different level of service through courteous and expeditious customer service in all aspects of operation to the general public and customers. All contact is to be documented using routing software tablet provided in real time during the route day.
• Answers questions for customers and directs them to contact office for additional information.
• Provide routing feedback to office and Dispatcher to be most efficient as well as giving the customer the best service possible.
• Uniforms are expected to be always worn.
• Performs other duties as assigned.

• Ability to read, operate, and understand an electronic map/GPS/dispatching system utilizing a phone or iPad.
• Ability to perform physical requirements of the job (prolonged physical exertions, including lifting, pushing, pulling, and climbing).
• General knowledge of the mechanics of trucks.
• Ability to work overtime, weekends, and holidays.
• Ability to work in all weather conditions.
• Good written and verbal communication skills to be able to communicate effectively and professionally with WSI staff and customers.
• Ability to pull a trailer preferred.
• Waste industry experience preferred.

• Works in a variety of environmental conditions, including wide temperature and weather variations, including heat, cold, snow, rain, wind, noise and vibrations, fumes, odors, and dust.
• Exposure to human waste is possible.
• Possible exposure to high traffic conditions while outside of the vehicle.
• This position is outdoors and/or driving a GPS‑monitored vehicle.
• Physically able to push or pull independently (unassisted) 50 pounds between 25 and 50 times a day.
• Physically able to lift independently (unassisted) 50 pounds from the ground to waist height between 25 and 50 times a day.
• Physically able to get up and down from the…