Bus Supervisor

US:

TX:

San Antonio | Bus Operations | Full-time

56,002. USD per hour

Posted 2 days ago

GENERAL DESCRIPTION OF WORK:

Coordinates, monitors, and controls bus service on-street operations. Supervises the work activity of a large group of bus operators to ensure safe, efficient, and reliable service. Responsible for managing on-street bus operations by receiving and transmitting information, giving instructions, responding to emergencies, or making adjustments to maintain on-time performance to Operators, Lead Bus Supervisors, Managers, Bus Dispatchers, Transit Police, and other agencies.

Operates non-revenue vehicles when patrolling geographical areas to monitor and supervise Bus Operators in the performance of duties. Secures agreements for operator comfort stations. Responsibilities are difficult in nature, requiring extensive supervisory skills and ability.

GENERAL DESCRIPTION OF WORK:

Coordinates, monitors, and controls bus service on-street operations. Supervises the work activity of a large group of bus operators to ensure safe, efficient, and reliable service. Responsible for managing on-street bus operations by receiving and transmitting information, giving instructions, responding to emergencies, or making adjustments to maintain on-time performance to Operators, Lead Bus Supervisors, Managers, Bus Dispatchers, Transit Police, and other agencies.

Operates non-revenue vehicles when patrolling geographical areas to monitor and supervise Bus Operators in the performance of duties. Secures agreements for operator comfort stations. Responsibilities are difficult in nature, requiring extensive supervisory skills and ability.

• Responds immediately to all assignments issued equipment issued by the Bus Dispatcher, using the appropriate radio communication etiquette. Must also read and respond to emails and other communication methods.
• Responsible for checking service for schedule maintenance, operation of equipment, proper destination sign readings, and proper uniform and appearance of operators.
• Provides coaching and/or direction to Operators. Cites Bus Operators for rule and standard operating procedure violations.
• Responds to emergencies involving VIA personnel, vehicles, or property; determines and communicates required response level by VA personnel and other agencies, including police, fire, and emergency medical personnel.
• Acts as VIA representative and/or investigator at accidents, incidents, fires, street blockades.
• Closely monitors bus service for operating violations and compliance with city and state traffic rules and regulations.
• Directs Bus Operators during emergency incidents, equipment breakdowns and other service disruptions.
• Assists and instructs bus operators on route and schedule adjustments, at accident scenes,overloads, etc. or for any cause that interferes with movement of buses in maintaining their schedule.
• Reroutes bus lines and prepares detours notices when necessary, resulting from construction, fire, and police activities, civil emergencies, or other unexpected situations.
• Responsible for communicating to the Bus Dispatcher pertinent information relative to any difficulties which may occur or have occurred to interrupt bus service.
• Assists the public during detours, parades, and special event services to ensure excellent customer service is provided.
• Monitors computer-aided dispatch (CAD) system by use of system voice/data radio control, schedule adherence, headway, route deviation, pull-ins and pull-outs, alarms, rosters, and other status information.
• Prioritizes reported problems in order of importance and severity, formulates, coordinates, and directs the appropriate course of action.
• Follows and enforces the Federal Communications Commission (FCC) rules and regulations pertaining to radio communication systems.
• Utilizes CAD system to directly communicate with Bus Operators.
• Utilizes CAD/AVL to locate operators/vehicles that require assistance.
• Ensures all work is accomplished in compliance with the "Memorandum of Working Conditions for Hourly-Paid Employees", and the "Operators Manual of Rules and Procedures" and all related amendments and bulletins.
• Respons…