Bilingual Intake Specialist - St. PJ's Children's Home

Overview

Mission: The Mission of St. PJ's Children's Home is to be a safe and loving refuge for children in crisis and to accompany them on their journey to healing and wholeness, breaking the cycle of abuse and neglect one child at a time.

Summary: Under the general direction of the Lead Case Manager, the Intake Specialist is responsible for coordinating and implementing intake services for UAC in accordance with agency policy, TDFPS Minimum Standards and ORR Policy. The Intake Specialist must be on-call based upon programmatic needs to ensure that the intake process is completed for each UAC placed ’s. The Intake Specialist promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

• Managing of the UAC Portal Capacity to ensure accurate counts of UAC in care, UAC pending placement, and closed beds;
• Responding to incoming placement confirmation emails and/or calls in a timely manner;
• Working collaboratively with ORR intakes to ensure that the UAC referral process is conducted;
• Communicating information about incoming UAC to program staff and keeping them aware of arrival dates/times;
• Conducting intake interviews and orientation, and assessing client needs and strengths;
• Complete intake and orientation interviews and process within required time frames;
• Assisting with case manager assignment to ensure all UAC are effectively assigned within the allotted time frame;
• Completing documentation in the UAC case file and entering required information in the UAC portal within required time frames;
• Adapting to changing program needs to include work in the evenings, weekends and holidays as needed;
• Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees;
• Attending administrative staff meetings, staff retreats, and other team building activities as scheduled;
• Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy;
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage;
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays;
• Demonstrating proficiency in knowledge of agency policy, TDFPS Minimum Standards and ORR Policy;

Must be sensitive to the service population’s cultural and socioeconomic characteristics.

• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others;
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information;
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory;
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization;
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency.
• Other duties as assigned.

• Adaptability — Ability to adjust to changing conditions and remain committed to excellence.
• Advocacy — Ability to support and engage in behavior that addresses systemic barriers and issues facing others, which may take place in a fast paced environment.
• Teamwork — Ability to listen and respond constructively with others fostering collaboration and team success.
• Communication — Ability to effectively share information and ideas of various degree of difficulty and sensitivity through different means of communication and to diverse audiences. (Verbal and/or written)
• Thorough — Ability to provide great care and attention to detail, while meeting deadlines.

• Education
  • Bachelor’s degree in behavioral science, human services, social services or related field.
• Experience
  • Chi…