DCM Case Manager - West Virginia

Job Purpose

The DCM Case Manager will provide disaster case management services to individuals and families impacted by disasters. The Case Manager is responsible for completing Needs Assessments, developing Service Plans, and making appropriate community referrals for additional services. The Case Manager maintains appropriate contact with the client and ensures quality services are provided and that their Service Plan is completed in a timely manner.

• This is a grant funded position with the initial funding period anticipated to be four months.

• Conduct client outreach and complete eligibility and intake processes for each client.
• Conduct home and community visits with the client to provide ongoing support and assistance in applying for and obtaining community resources to meet disaster‑caused unmet needs.
• Develop Individual Recovery Plans that include client input; conduct follow‑up visits to monitor and assess the effectiveness of services provided.
• Document comprehensive client background information, case history, updates and progress toward the Individual Recovery Plan in both physical and digital files via online software; prepare reports as requested by the Case Management Supervisor or Program Manager.
• Assist clients in identifying and obtaining available benefits as well as social and community resources; serve as liaison between family services, medical/psychological health professionals and other contacts to help individuals and families in post‑disaster events.
• Meet regularly with the Case Management Supervisor to staff case load; provide ongoing program evaluation and recommendations for continuous growth and quality.
• Provide reports and status updates for all cases in the portfolio as needed by program demands.
• Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
• Other duties as assigned.
• Demonstrate exceptional customer service, putting the child, family, veteran or client first to support the mission to Empower people to build better lives for themselves, their families, and their communities.

• Education: Bachelor’s degree in behavioral sciences, human services, or social services fields; OR High School diploma or GED with 3 years of experience in lieu of a Bachelor’s degree.
• Experience: For Bachelor’s degree holders: 2 years of prior experience in child welfare, emergency disaster response and/or recovery environments, including working within multi‑disciplinary teams to develop case plans with specified goals and outcomes;
  Bilingual (English/Spanish) communication skills are also preferred. For High School diploma/GED holders:
  Prior experience in child welfare, emergency disaster response and/or recovery environments as above; bilingual skills also preferred.
• Attendance: Must maintain regular and acceptable attendance as determined in the employer’s sole discretion.
• Licenses: Driver’s License with a clear record.
• Vehicle: Must have daily use of a vehicle without prior notice.
• Other: Must be available and willing to travel to various locations and with such frequency as the business need dictates and have access daily to reliable transportation; must pass criminal background checks.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job‑related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email hr or speak with your recruiter. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.