Refugee Resettlement Case Manager - PIR

POSITION OVERVIEW

The Refugee and Immigrant Center for Education and Legal Services (RAICES) seeks to hire a Case Manager for the Refugee Resettlement Program. Under the supervision of the Resettlement Program Manager, the RR Case Manager will be implementing extensive case management services in a deliberate, effective, and timely manner to eligible clients while maintaining compliance with established federal standards and requirements. The RR Case Manager will contribute to the client’s community orientation, early employment, and self‑sufficiency.

We aim to remove barriers with compassion, empathy and empowerment, while upholding human dignity and respect. This position will be based in San Antonio, TX. This position is Union eligible. This position is grant‑funded. If there is a substantial reduction in funding or funding ceases, the position may be terminated and/or subject to applicable CBA requirements.

• Provide case management services to refugees and other displaced persons to include pre‑arrival arrangement, coordination of housing, orientation/client education, and other basic needs enrollments within program requirements and time frames utilizing in‑house services and referrals to external service providers within the community.
• Provide Cultural Orientation to all adults in the case load within 90 days.
• Ensure a timely request of all cash assistance in accordance with federal guidelines and within 90 days.
• Document all visits and case management activities and efforts to meet with clients as outlined by federal requirements and Resettlement leadership.
• Ensure transportation for all newly arrived or recently arrived clients to initial appointments as required or needed in compliance with child safety laws.
• Assist the client with engagement in activities that will facilitate the client’s self‑sufficiency and ability to perform tasks independently.
• Identify needs and barriers and communicate follow‑up to case managers and Program Manager, as needed and required.
• Maintain organized and outlined case files as outlined by the funder and Resettlement leadership and submit all required information in a timely manner.
• Some evenings and weekends required; flex schedule will be arranged as necessary to accommodate.
• Other duties as assigned.

• High school diploma or equivalent.
• 1 to 2 years’ experience working with refugee populations and/or community services.
• Able to communicate professionally in English, both written and oral communication.
• Possess a valid driver’s license with a good driving record and insurance.

• Bachelor’s Degree in education, training, or a related field, or equivalent experience.
• 2+ years’ experience in social services and/or non‑profit field is preferred.
• 2+ years’ experience utilizing interpreters/translators.
• Fluency in one of the languages spoken by clients, preferably Spanish, Dari, Swahili, Pashto, or Arabic.
• Basic understanding and knowledge of G‑Suite and/or Microsoft Office and ability to learn to utilize an internal case management database.
• 2+ years experience working in a diverse, cross‑cultural environment.
• Physical requirements may include carrying up to 25 lbs, loading and unloading items, standing and carrying items.

• Must demonstrate behavior that aligns with RAICES’ mission, vision, and values – Empowerment, Excellence, Compassion, Inclusion and being Proactive.

PLEASE NOTE:

Employees are expected to live within the assigned geographic location to commute to and from the office or assigned on‑site location(s) as business or client needs require.

• Currently, all interviews are virtual.
• Applicants must reside in the state of Texas.
• All positions will require working remotely and in‑office at the assigned work location.

RAICES is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.