Adopt--Senior Case Manager

Adopt-A-Senior Case Manager

Full-time position with the Archdiocese of San Antonio.

Work hours:

8:30 a.m. – 5:00 p.m. Workdays:
Monday – Friday (weekends/evenings as needed).

Location:

202 W French Pl, San Antonio TX 78210.

The mission of Catholic Charities is to provide for the needs of our community through selfless serviceiko under the sign of love.

Case Manger is responsible for ensuring that case management, referrals, and services planning for individual client needs are provided and documented within case records. The Case Manger provides these services to meet individual client needs that will contribute to the participant’s overall wellbeing to help decrease isolation, increase social supports, and reduce risk factors. The case manager will assist with cases referred from within Catholic Charities and other community partners.

• * Schedule case management for seniors with expressed needs and provide assistance to clients in navigating and applying for resources as applicable
• * Contact clients to provide wellness checks
• * Complete client intake and pre/post assessments.
• * Maintain client files that include detailed and concise documentation of client service plan
• * Request emergency assistance funds for qualified participants through CCAOSA programs and/or community partners. Case-by-case program will determine if current budget will allow for direct emergency assistance
• * Responsible for entering data into agency database and/or mandatory tracking systems in a timely manner
• * Submit weekly, monthly and/or quarterly reports as directed
• Check email and voice mail daily
• Maintain up-to-date work calendar with appointments
• Work occasional evenings weekends to attend community outreach events for the program and or agency
• Maintain active caseload of clients and assess for reasonable closure
• Conducting client follow up based on service plan
• Conducts file reviews to ensure client records are in compliance with funding
• Maintain good relationships with community partners and resources
• Provide client needs such as case management appointment, food, commodities, in person at client’s home and/or in the office as directed
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence napi to the Code of Conduct and the Faith and Moral is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by administration, i.e. Senior Director, VP of Programs, and/or COO/CEO.

• Advocacy
• Building Collaboration
• Communication Thorough
• Solution Oriented

• Associate’s and/or Bachelor’s degree in Social Work, related social/health service field, or business-related field preferred
• High School Diploma/GED with relevant experience

• In addition to a degree, a minimum of one-year experience working in social services and/or customer service
• Experience may be substituted for degree in which case person must have at least 2 years of experience working in social or health services, customer service, and/or with vulnerable population.

• Must be at least 21 years of age
• Reliable transportation
• Valid driver license
• Valid vehicle liability insurance
• Must have a clean driving record

• Volunteer management or appropriate related experience
• Strong written, verbal, listening, and interpersonal communication skills
• Strong organizational skills and attention to detail
• Ability to work without close supervision
• Follow through to completion of assigned tasks
• Must be flexible, self-directed, organized, and goal-oriented
• Must handle multiple projects simultaneously and meet multiple deadlines
• Must handle pressure well; sensitivity to cultural diversity…