Field Service Technician - Heavy Equipment

Field Service Technician - General

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Heavy Equipment - Field Service Technician position available at our San Antonio, Texas location.

This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting, troubleshooting, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures and guidelines.

What can HOLT offer you?

A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more! There is also a Sign-On Bonus of up to $5,000 for those qualified.

Education and Experience:

* At least two years of diesel-powered heavy equipment repair experience in a field environment preferred

* MSHA certification preferred

* Air conditioning certification preferred

* Crane/Rigger certifications preferred

* High school diploma or equivalent preferred

* Graduation from a diesel technology program preferred

Additional Requirements:

* Valid Driver's license required

* Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record

* Must have all required mechanic hand and pneumatic tools (metric/standard)

* Travel required with a possibility of an overnight stay

Essential Functions:

* Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

* Performs minor repairs and minimal troubleshooting offsite with minimal supervision

* Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures

* Removes and installs parts, disassembles and assembles basic components

* Tests, makes adjustments and verifies proper operation of all repairs and adjustments

* Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job

* Operates equipment and vehicles with possession of all necessary licenses and certificates

* Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation

* Adheres to contamination control and HAZMAT rules and regulations

* Maintains all company equipment, tools, and vehicle in a good, clean, and working order

* Communicates job progress to supervisor and customer as needed

* Completes assigned jobs and task to meet flat rate time and re-work standards

* Works overtime as required by workload and customers' needs

* Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner

* Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians

* Requires regular and punctual employee attendance

* Performs other duties as assigned

Knowledge, Skills, and Abilities:

* Knowledge of safe work procedures and practices

* Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance

* Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical

* Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems

* Exceptional skills in customer service

* Basic diagnostic and troubleshooting skills

* Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources

* Operation and control skills of equipment or systems

* Equipment selection skills to determine the kind of tools and equipment needed to do a job

* Ability to communicate clearly and effectively, both verbally and in writing

* Ability to operate a crane and forklift, and obtain…