Field Service Technician - San Antonio, TX; on-site

Position: Field Service Technician - San Antonio, TX (on-site)
* Medical Benefits from day 1
* Up to 4 weeks paid time off accrued within the 1st year
* 6 paid company holidays + 6 paid floating holidays
* 401k with up to 6% company match
* Annual Incentive Program (bonus)
* Fleet vehicle program for applicable positions* ## Perform high quality preventative and emergency maintenance services on Entrust equipment* ## Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:* ## Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing* ## Day-to-day repairs may consist of:  + ## Cleaning rollers, sensors, cavities and such as required  + ## Calibrating sensors, data read/write devices, application pressure, etc.  

+ ## Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)  + ## Evaluation/ replacement of temperature/ proximity/ position sensors  + ## Software adjustments for temperature, hardware positioning, etc.  + ## Utilizing repair and service manuals to troubleshoot card printer systems  + ## Utilizing test equipment such as voltmeter and laptop  + ## Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
* ## Maintain accurate and proper trunk inventory levels* ## Follow established processes for service activity reporting and call management* ## Accept, organize, and respond to service calls utilizing a dispatch system* ## Drive to customer sites daily to provide service and maintenance* ## Interact with customer operations staff* ## Be consistently reliable and timely in all aspects of the position, and display a positive attitude* ## Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance* ## Work to continually improve customer relations* ## Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values* ## Participate in company sponsored personal development and quality initiatives* ## Complete all company training and development courses required by Entrust* ## Develop competency in required applications to confidently use diverse software and systems required by the operation* ## Assist less experience personnel that require assistance with difficult repair problems* ## Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
* High School Diploma, GED or equivalent
* Minimum of 2 year of electromechanical technician experience
* Proficient problem solving and troubleshooting skills
* Proficient with PC’s, current operating systems and relevant software applications
* Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
* Ability to lift up to 70 lbs
* Overtime is required as needed
* Associates degree in Electronics or equivalent verifiable training
* Additional electromechanical technician or field service experience
* Entrust central issuance
* Advanced technical education
* Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
* Skilled with tools and electronic test equipment

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Flexibility:
Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
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