Lead Installer

Position Overview

Lead Installer (Residential/Light Commercial)
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Installation
Location: Comfortmasters Service Experts
Address: 901 S. Rohlwing Rd, Ste G Addison, IL 60101

Our team is dedicated to customer and employee success, offering training, support and unlimited professional growth. Become an EXPERT!

• Top Pay and
  
  Incentives:
  
  Top technicians earn over $100,000 (depending on the position)
• Generous PTO: 20 paid days off in the first year; 25 paid days off after the second year
• No layoffs during Slow Season: Extensive customer base ensures year‑round stability
• Career Growth: Nationwide advancement opportunities
• Health & Vision: Company-sponsored medical, dental, and vision insurance
• Equipment & Tools: Company‑provided smart phone, tablet, uniform plan, and tool replacement program
• Training Academy: Internal training to improve performance
• 401(k) Retirement Savings: Company matching contributions
• Life, Disability, and Supplemental Benefits: Company‑paid life insurance, short‑term and long‑term disability, legal advice, pet insurance, and health advocacy programs

Responsible for complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolves problems, and ensures customer satisfaction. Promotes products and services; trains other installers; assists in audits, supervision, and planning.

• Install HVAC equipment and accessories in customer homes.
• Install heating, air conditioning, ventilation, and refrigeration equipment and accessories per company and manufacturer specifications; perform limited diagnostics.
• Design, fabricate, and install required ducts and duct fittings.
• Perform system start‑ups and component testing.
• Deliver excellent customer service and sustain high satisfaction levels.
• Promote products and services to customers; document replacement sales leads.
• Deliver and remove equipment needed for installation work.
• Maintain company property, vehicles, and tools; complete accurate paperwork; collect payment.
• Represent the company professionally and ethically.
• Maintain a clean installation vehicle in line with the company image.
• Follow standard procedures; return defective warranty parts; replenish vehicle stock; complete material requisition forms.
• Assist with site supervision, planning, estimating, and quality audits.
• Train other installers in technical skills and company procedures.
• Perform other duties as needed or assigned.

• Report unsafe acts, conditions, and hazards immediately.
• Report legislative and company policy contraventions immediately.
• Correct substandard acts or conditions within area of control.
• Use and maintain appropriate personal protective equipment (PPE).
• Never remove or render ineffective safety guards, devices, or clothing.
• Comply with general rules as prescribed by company program(s).
• Operate devices or equipment as prescribed by company program(s).
• Participate in safety initiatives, teams, or committees.
• Report all injuries or incidents immediately.
• Provide input on developing safety initiatives and plans.
• Endanger the safety or well-being of others? No.
• Engage in pranks, contests, or rough behavior? No.
• Work in compliance with applicable legislative requirements.

• High school diploma or GED; 5+ years HVAC technical training certification required.
• Valid licensing or certification for federal, state, provincial, or local laws in work area.
• EPA and safety certifications required.
• Proficiency in fundamentals of heating, air conditioning, and ventilation equipment and related accessories.
• Advanced skills installing HVAC equipment and related accessories.
• Proficiency in layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and tool operation.
• Advanced wiring diagram reading and troubleshooting skills.
• Proficiency in startup and balancing airflow; belt and pulley alignment.
• Advanced skills installing electronic air cleaners, refrigeration systems,…