Protective Services Safety Officer

About The Do Seum

The DoSeum is San Antonio’s only museum exclusively devoted to children ages 11 and under. As the city’s premier resource for early learners, their caregivers, and their educators, we cultivate innovative thinkers capable of mastering the opportunities of tomorrow. Featuring more than 100,000 square feet of interactive exhibits—both indoor and outdoor—The DoSeum promotes constructivist, inquiry-based learning related to STEAM and early literacy.

Our mission is to grow curious minds, connect families and transform communities through joyful learning and discovery.

The Protective Services Safety Officer will assist the Protective Services Manager, with overseeing every aspect of safety, security, guest service and assisting in emergency preparedness for all guests, staff, volunteers, and property. Reporting to the Protective Services Manager, this is a full‑time, hourly, non‑exempt position which will be paid based on the hours worked. This is a benefits eligible position.

• Facilitates the DoSeum Emergency Action plan following the safety and emergency response policies and procedures, for potential emergencies including but not limited to; fire, first aid, severe weather and power outages, lost/abandoned child, active shooter, suspicious persons, and property theft.
• Promotes an environment built around family and child‑centered safety, courtesy, quality and efficiency while fostering a positive and fun workplace for all.
• Assists in training staff and volunteers to act decisively in emergency situations.
• Trains in the use of fire extinguishers, AEDs, CPR and First Aid as well as to be aware of their locations throughout the property.
• Assists the Protective Services Manager with inspections for AED’s and First Aid kits to ensure functionality and needed items are present.
• Trains within the 3 months of hire in FEMA IS-100.c, 230.d, 700.b, 200.c, 907.
• Patrols the internal and external facility as well as being visible to all guests, staff, and volunteers.
• Utilizes The DoSeum’s system for documenting and filing incident reports, which includes web‑based and manual forms.
• Holds self and team accountable for exceptional guest service, mindful de‑escalation and commitment to the LAST service recovery model.
• Learns and utilizes DoSeum shared language to promote inclusion and belonging.
• Greets all DoSeum guests in a friendly and professional manner, while delivering outstanding service to all.

• Project a positive attitude toward the organization and co‑workers and ensure that actions, appearance, attitude and attendance are at a level that serves as a positive example for the organization.
• Be outwardly and obviously friendly.
• Be a positive team player.
• Travel locally as needed.
• Perform additional duties as required or requested.

• High School Diploma or GED
• Knowledge and understanding of public security/safety, NFPA Fire Code and Fire Standards e‑mergency egress.
• Knowledge in First Aid and CPR.
• Able to respond to stressful situations and argumentative visitors.
• Knowledge in CCTV programs.
• Flexible schedule (must be able to work evenings, weekends, and some holidays, as events require)
• The ideal candidate is detail oriented and has excellent verbal and written communication skills.
• Experience with Microsoft programs preferred
• Possess a valid driver’s license.

• Fluent in Spanish, including the ability to read, write, and communicate is highly desirable but not required.

To perform the job successfully, an individual should demonstrate the following:

• Customer Service - Responds promptly to guest needs;
  Responds to requests for service and assistance.
• Verbal & Written Communication - Speaks clearly and persuasively in positive or negative situations.
• Ability to read, comprehend, and write simple instructions, short correspondence.
• Safety and Security - Observes safety and security procedures;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own…