Loss Prevention Officer

Hotel Security / Loss Prevention Officer - Overnight

Hotel Emma is seeking passionate, service driven candidates for the position of Loss Prevention Officer.

• Patrol all areas of the property on an ongoing basis throughout the shift.
• Assist guests with room access and other safety and welfare issues as needed.
• Lock property entrances when required.
• Respond to accidents, contact EMS or administer First Aid/CPR as required.
• Assist guests/Associates during emergency situations and make the appropriate notifications to management.
• Respond to fire alarms and coordinate efforts to locate the source of the alarm.
• Defuse guest/associate disturbances and report to appropriate management.
• Complete incident reports to document all Risk Management/Loss Prevention related incidents.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Loss Prevention and property reports/documents.
• Respond to general Maintenance and Housekeeping requests during overnight hours.

• Education:
  
  High school diploma, General Education Degree or international equivalent required.
• Experience:
  
  Two or more years’ experience in loss prevention/risk management, preferably in a luxury hotel. Previous guest service and general computer experience required.
• Language
  
  Skills:
  
  Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.

Entry level

Full-time

Management

Hospitality

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