Loss Prevention Officer

Hotel Emma is seeking passionate, service driven candidates for the position of Loss Prevention Officer.

• Patrol all areas of the property on an ongoing basis throughout the shift.
• Assist guests with room access and other safety and welfare issues as needed.
• Lock property entrances when required.
• Respond to accidents, contact EMS or administer First Aid/CPR as required.
• Assist guests/Associates during emergency situations and make the appropriate notifications to management
• Respond to fire alarms and coordinate efforts to locate the source of the alarm.
• Defuse guest/associate disturbances and report to appropriate management.
• Complete incident reports to document all Risk Management/Loss Prevention related incidents.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Loss Prevention and property reports/documents.
• Respond to general Maintenance and Housekeeping requests during overnight hours.

• Education:
  
  High school diploma, General Education Degree or international equivalent required.
• Experience:
  
  Two or more years’ experience in loss prevention/risk management, preferably in a luxury hotel. Previous guest service and general computer experience required.
• Language
  
  Skills:
  
  Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.