Client Associate

SWBC is seeking a talented individual to provide assistance to the Financial Advisor to build the business, uncover new opportunities, and service existing client base and enhance production.

You will have the opportunity to work with leading financial advisors and institutions. Your achievements in this role will directly impact the success of the division.

• Contacts referrals by phone for appointments and confirms and schedules appointments for advisors.
• Contacts existing client base by phone for appointments and confirms and schedules appointments for advisors.
• Travels to branches or other required locations when needed to cover appointments, seminars, and client event.
• Provides telephone customer service to brokerage and investment clients by providing accurate information regarding their investment; answers questions regarding existing accounts; and handles administrative requests such as account changes.
• Assists the Financial Advisor with accepting trades and providing consultation and recommendations to existing clients and potential clients.
• Maintains account documents, forms, and reports and submits business to operation.
• Organizes and directs marketing campaigns including direct, email and advertising campaigns and prepares client presentations.
• Coordinates all aspects of client appreciation and prospecting events in order to increase exposure and earn more business; and conducts active follow‑up after events to uncover opportunities.
• Gathers sales and productivity information for Financial Advisor and produces reports as directed by department management for activities within the investment program and/or advisors.
• Performs other duties as required.
• Provide monthly reports utilizing Excel and Word.

• Associate's in Business, Finance, Marketing, or related field or equivalent experience. Bachelor's Degree is preferred.
• Current Texas driver's license and excellent driving record. Series 7, 63, and 65, Group I insurance license preferred.
• Minimum of two (2) years experience in investment‑based sales support, client relationship/service, or related experience.
• Working knowledge of investments, insurance, financial products, financial planning, and use of financial planning tools.
• Excellent communication (verbal and written) and telephone etiquette skills.
• Strong analytical/problem solving skills.
• Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
• Proficient in standard Office software such as Word, Excel, Access, and PowerPoint; and ability to work with a variety of finance/investment systems.
• Excellent interpersonal and organizational skills.
• Able to work in a fast‑paced professional environment with heavy phone‑based customer interaction.
• Able to work in a team and support multiple Advisors in multiple locations.
• Able to sit for long periods of time assisting customers on the phone and while executing, updating, and validating computer applications and data.
• Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
• Able to travel locally.

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program
• Based upon employee eligibility

SWBC is a Substance‑Free Workplace and requires pre‑employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.