LTC Pharmacy Account Manager

Overview

The ideal candidate will be responsible for maintaining and growing relationships with long-term care (LTC) facilities while also securing new partnerships. This hybrid role combines account management and business development—acting as a trusted liaison for existing clients while prospecting, selling, and onboarding new facilities to drive satisfaction, revenue growth, and market expansion.

Client Relationship Management

• Serve as the primary point of contact for assigned LTC facility accounts
• Conduct regular meetings with administrators, Directors of Nursing (DONs), and clinical leadership to ensure satisfaction
• Act as a problem-solver, escalating and resolving service issues promptly

Sales & Business Development

• Proactively identify and pursue new business opportunities across Texas
• Develop and execute territory-specific sales strategies targeting prospective LTC facilities
• Deliver presentations, demos, and proposals to highlight the pharmacy’s value proposition
• Assist in negotiating contracts and close new business agreements
• Partner with leadership to design and implement marketing strategies for growth
• Collaborate with clinical consultants and operations teams to ensure seamless onboarding
• Build and strengthen sales channel partnerships to generate qualified leads

Account Retention

• Track account performance and proactively address risks to retention
• Meet or exceed annual goals

Operational & Compliance Support

• Monitor delivery accuracy, timeliness, and overall pharmacy service levels
• Provide education to facility staff on pharmacy systems, processes, and troubleshooting

Reporting & Analytics

• Maintain accurate sales activity records in Hub Spot CRM
• Deliver account performance and pipeline reports to leadership
• Use financial data to strengthen proposals and demonstrate differentiators

• Bachelor’s degree in Business, Healthcare Administration, Pharmacy Services, or related field (preferred)
• 3+ years of account management, sales, or business development experience in healthcare (LTC pharmacy strongly preferred)
• Proven record of meeting/exceeding sales targets
• Strong knowledge of LTC regulations, pharmacy operations, and senior care
• Excellent communication, presentation, and negotiation skills
• Ability to travel frequently within assigned territory

• Mid-Senior level

• Full-time

• Sales and Business Development

• Software Development