Counter Sales Representative

About the Role

The Counter Sales Representative is responsible for providing exceptional customer service and driving sales through in-person and phone interactions. This role requires a customer-focused individual with strong communication skills and the ability to quickly understand and fulfill customer needs in a fast-paced environment.

• Provide positive, friendly, and helpful service to all customers, addressing their inquiries and needs effectively.
• Accurately determine and document customer merchandise requirements, suggesting relevant and complementary products.
• Receive and process customer calls, accurately identifying and fulfilling their needs.
• Proactively contact customers to identify potential sales opportunities and build relationships.
• Utilize product knowledge to provide accurate and effective solutions to customer requests.
• Provide support to outside sales staff as needed.

• Ability to learn and apply technical knowledge related to product measurements, identification, and specifications.
• Proficiency in English (reading, writing, speaking, and understanding).
• Proficiency in Spanish (speaking and understanding) (Preferred)
• Ability to lift and carry up to 65 lbs. regularly.
• Ability to stand for extended periods.
• Demonstrated strong customer service skills.