Account Manager

Account Manager page is loaded## Account Manager locations:
Greenville, SC:
San Antonio, Texas, United States:
Clearwater, Florida, United States:
Gilbert, Arizona, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R46752## About the Role As an Account Manager, you will own the renewal and expansion of subscription contracts for a portfolio of enterprise and mid-market customers. By serving as the primary commercial owner of existing relationships, you’ll play a pivotal role in sustaining and growing recurring revenue for our industry-leading cybersecurity solutions. You’ll collaborate daily with Sales, Sales Engineering, Product, Customer Success, and our reseller and channel partners to shape strategic renewal plans, identify upsell and cross-sell opportunities, and deliver long-term value to our customers.

This is an exciting opportunity to deepen your technical and commercial expertise in a high-growth, innovation-driven environment while contributing to a culture of collaboration, learning, and diversity at TD SYNNEX.## ## What You'll Do
** Renewal and Expansion Ownership
*** Lead the end-to-end renewal lifecycle for assigned accounts, ensuring on-time, accurate contract execution and seamless transition between terms.
* Develop account-specific renewal strategies that align with customer outcomes, security roadmaps, and business goals.
* Identify and capture expansion opportunities—upsells, cross-sells, seat growth, and term extensions—by uncovering new use cases and value drivers.
* Maintain pipeline accuracy and forecast renewal and expansion revenue in our CRM, driving data-backed decision making.
** Customer and Partner Engagement
*** Act as the trusted commercial advisor for customer stakeholders, including procurement, IT, security leadership, and executives.
* Align closely with reseller and channel partners to coordinate pricing, deal structure, and renewal motions across complex buying cycles.
* Collaborate with Customer Success Managers to ensure high adoption, value realization, and advocacy that underpin successful renewals.
* Engage Sales Engineering and Account Executives when technical validation or solution demonstrations are required to secure expansion.
** Cross-Functional Collaboration
*** Partner with Finance, Legal, and Operations to negotiate and close renewal and expansion agreements that meet customer needs and commercial objectives.
* Proactively surface and mitigate renewal risks through early identification of at-risk accounts and escalation to senior leadership as needed.
* Provide actionable feedback to Product Management and Marketing on feature requests, competitive positioning, and customer experience improvements.
** Commercial and Market Expertise
*** Maintain deep knowledge of our cybersecurity portfolio, SaaS licensing models, and competitive landscape to articulate differentiated value.
* Understand customer procurement processes, budget cycles, and security priorities—advocating for solutions that solve critical business and technical challenges.
* Navigate complex organizational structures and approval layers to drive consensus and accelerate decision making.## What We're Looking For
* 5 years sales experience required.
* 2–4 years of relevant experience in B2B subscription renewals, account management, or customer success—preferably in technology, software, or cybersecurity.
* Proven track record of meeting or exceeding renewal and expansion targets in enterprise and mid-market accounts.
* Strong negotiation, relationship management, and consultative sales skills.
* Excellent verbal and written communication skills; ability to build trust with technical and executive stakeholders.
* High adaptability, learning agility, and a proactive, results-oriented mindset.
* Collaborative team player with integrity, ethical standards, and a commitment to diversity and inclusion.
* Analytical thinker with problem-solving ability, comfortable using CRM and forecasting tools to drive data-backed strategies.
* Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field—or equivalent demonstrated success.
* Ability to travel 25%.
** Key Skills
**…