Account Director

Account Director – Global Accounts

The Account Director is accountable for developing customer relationships, taking necessary actions to retain and grow existing business revenues, and uncovering and closing incremental revenue opportunities, as per the assigned new business bookings target. This role is a key contributor to the development of their assigned territory growth strategy and is responsible for its execution. The role will provide a strong team and individual (self‑motivated) contributions to a cross‑functional effort to strengthen and grow assigned customer relationships.

• Actively seeks and acquires new business opportunities within the assigned territory/accounts, facilitates the RFQ process (as needed), delivers proposals with the help of cross‑functional team members, and closes business.
• Supports the broader organization to ensure revenue retention and organic growth of assigned customers if required.
• Retains and increases profitable penetration of existing accounts.
• Establishes, maintains, and grows strong relationships with decision‑makers at assigned customers.
• Accomplishes sales objectives, including revenue growth with specific accounts, identifying and prioritizing opportunities, securing resources, and executing sales strategies to meet company objectives.
• Develops and executes specific account strategies to promote revenue growth and increase market share.
• Identifies, engages, and maintains relationships with key influencers/decision‑makers through active customer involvement.
• Keeps informed on new products, services, and other general information of interest to customers.
• Stays informed of customer business opportunities, account changes, current conditions, future prospects, and competitive landscape to protect revenue from competitors.
• Collaborates with Commercial, Operations, Quality, and Finance partners to ensure high service levels are maintained and the account growth strategy is properly coordinated and executed.
• Develops and maintains technical expertise related to the company and industry.
• Maintains expenses within budget.
• Generates, reports, and facilitates account reviews, as required (including weekly, monthly, and annual reviews or plans).
• Presents and sells price changes as needed.
• Participates in Scorecards/Drumbeat/Recovery reviews as necessary.
• Proactively provides Voice of Customer (VOC) to all appropriate internal stakeholders to enable a thoughtful and proactive approach to meeting or exceeding customer needs.
• Works with other Commercial stakeholders and customer service, including the Territory Leader, other Account Managers, Customer Solutions Representatives, and others, to advance the growth strategy.
• Actively maintains the CRM tool to allow real‑time assessment of the assigned accounts’ opportunity‑based pipeline value/status and health.
• Develops and owns Customer Communication cadence for assigned customers.
• Aggregates and develops Scorecards/Drumbeat/Recovery materials in support of customer meetings, escalations, and reviews.
• Acts as the internal/external point of contact for pricing issues/communications.
• Facilitates the contracting process, as required, between Customer, Site, Commercial owner, Quality, Legal, and Finance, including both commercial and quality agreements.
• Aggregates and performs forecast collection, analysis, trends, and communication in collaboration with the Customer and other internal stakeholders.
• Facilitates Quote/Proposal processes as needed, including Existing Business Quoting, Price Changes, New Business, Tool Refurb requests/quotes, CRM entry/maintenance, and Follow‑Up.
• Drives and manages CIP communications and tracker.
• Assesses and drives the rebate process as applicable.
• Facilitates and executes ad‑hoc customer requests (e.g., RFIs, Surveys, NDAs, EHS&S questionnaires).

• Bachelor’s Degree (related discipline or engineering degree preferred).
• Business‑to‑business sales experience (minimum 5 years for medical device contract manufacturing background, minimum 5 years for Business Development Manager).
• Medical Device Industry experience required.
• Strong background in plastic injection molding, metals, and…