Call Center Sales Representative-Inbound
Listed on 2026-01-17
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Sales
Customer Success Mgr./ CSM, Inside Sales -
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Call Center Sales Representative – Inbound
Join to apply for the Call Center Sales Representative-Inbound role at Security Service Federal Credit Union
.
Proactively promote and sell SSFCU products and services to existing and potential members while providing outstanding service through all contact channels. Offer guidance and support to foster a long‑term, full‑service relationship, and follow Member Contact Center standards, processes, and established policies and procedures when processing transactions and inquiries. Provide a high level of service to our members by delivering consistent, friendly, personalized support to each caller.
Assume and develop officer‑level skills, increasing knowledge to foster professional growth and additional responsibilities. Thoroughly and consistently process member transactions/requests efficiently and accurately within all established processes and procedures while adhering to regulations. Support SSFCU’s vision to expand and build member relationships with a thorough knowledge of SSFCU products and services. Proactively recommend products and services to enhance the member experience, contributing to our growth and profitability.
Meet all established sales goals on the Member Sales Team and complete any other job‑related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization’s Values.
High school diploma or equivalent. Minimum of three (3) years of call center experience or financial institution experience, or comparable experience in sales, customer service, and cash handling. Ability to operate a personal computer and good knowledge of Word, Excel, and the Internet. High level of interpersonal skills, including excellent verbal communication, a clear speaking voice, and good writing skills. Ability to function with minimum supervision and work and multitask in a high‑volume sales environment.
IdealCandidate Will Have
Successful completion of MCC Center Career Path. Excellent problem‑solving skills. Passion and desire to educate and promote products and services. Time‑management skills, including timeliness and efficiency in all job aspects. Thorough knowledge and understanding of federal, state, and NCUA regulations.
Position Details- Seniority level:
Mid‑Senior level - Employment type:
Full‑time - Job function:
Sales and Business Development
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