Member Specialist

Position Summary

Position Summary...

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions and locating merchandise.
• Promotes the company's products and services.
• Zones the area, arranges and organizes merchandise.
• Assists members with transporting items, maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, and safeguards Sam’s Club assets by observing and communicating potential criminal activity.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans.
• Uses the Open Door Policy and applies them in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners.
• Identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; adapting to and learning from change, difficulties, and feedback.
• Approaches work with a respect for the individual, embraces differences, builds strong and trusting relationships, supports the team, and acts with integrity.
• Delivers results while putting the customer first, making decisions based on reliable information, balancing short- and long-term priorities, and considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity, desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications.

None listed.

3239 GOLIAD RD, SAN ANTONIO, TX , United States of America

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.

Multiple premiums may apply if applicable criteria are met.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws,…