Assistant Store Leader

Assistant Store Leader

Kate Spade New York is a global lifestyle brand that designs extraordinary products for everyday life. Since its launch in 1993, the brand has grown from a collection of six essential handbags to a full line of handbags, ready‑to‑wear, jewelry, footwear, and home décor. Kate Spade is part of the Tapestry portfolio, a global house of brands committed to innovation and inclusion.

The Assistant Store Leader (ASL) supports the Store Leader in achieving financial success and maintaining the highest standards of customer service and brand presentation. The ASL coaches the team, drives sales, manages day‑to‑day operations, and ensures a consistent, engaging customer experience.

• Client & Service Expert
  • Develop clientele by coaching the team on proactive outreach and relationship building.
  • Partner with the Store Leader to design initiatives that increase repeat business or attract new customers.
  • Ensure associates use their client books and conduct monthly reviews to boost sales.
  • Maintain compliance with clientele standards and the thank‑you note program.
  • Oversee completion of the sales training program.
  • Model and supervise the selling environment, providing consistent coaching on sales processes.
• Leadership Presence / Steward of Talent
  • Assist the Store Leader in achieving financial targets through measurable results.
  • Act as the Store Leader in their absence.
  • Lead by example and set personal sales goals.
  • Educate the team on sales plans and measurable stats, coaching to maximize business.
  • Network in the community to fill open positions efficiently.
  • Conduct ongoing reviews and assessments of employee performance.
• Building Brand Equity
  • Communicate the Kate Spade New York brand aesthetic and philosophy to the sales team and customers.
  • Ensure brand and operating standards are met for consistency.
  • Implement visual merchandising directives and maintain store presentation standards.
  • Report merchandise sell‑through, stock position, and product issues to the Store Leader.
• Operational Excellence
  • Supervise store opening and closing procedures, including cash handling and bank deposits.
  • Assist with payroll budget, schedule adjustments, and loss‑prevention policies.
  • Ensure accurate processing of all POS transactions to protect inventory and assets.

• Minimum 3 years management experience in a comparable retail environment.
• College degree preferred.
• Prior luxury goods experience preferred.
• Professional sales development and exceptional interpersonal skills.
• Strong leadership qualities and effective communication at all organizational levels.
• Ability to analyze sales reports, identify trends, and respond quickly.
• Comfortable making decisions and mediating conflict within a team environment.
• Proficiency in Windows‑based software such as Excel, Word, and Outlook.
• Physical requirements:
  
  available for the store schedule (including evenings and weekends), able to stand extended periods, lift boxes up to 40 lb, and climb ladders.

• Courage
  :
  Provides direct, actionable feedback and faces people problems promptly.
• Creativity
  :
  Generates innovative ideas and connects unrelated concepts.
• Customer Focus
  :
  Prioritizes customer needs and builds trust.
• Dealing with Ambiguity
  :
  Adapts to change and acts with incomplete information.
• Drive for Results
  :
  Consistently exceeds goals and drives performance.
• Interpersonal Savvy
  :
  Builds rapport across all levels and diffuses tension.
• Learning on the Fly
  :
  Quickly learns new challenges and experiments for solutions.

• Strategic Agility
  :
  Anticipates trends, creates credible visions, and drives strategy.
• Developing Direct Reports and Others
  :
  Provides challenging assignments and development discussions.
• Building Effective Teams
  :
  Fosters morale, open dialogue, and a sense of belonging.

Base Pay Range: $18.50 – $31.50 per hour. Tapestry will comply with minimum wage requirements and other applicable pay laws.

Eligible employees receive health benefits (medical, dental, vision), life and disability insurance, a 401(k) plan, paid time off, and employee discounts on select products.

Kate Spade New York is an equal‑opportunity and affirmative action employer. All employment decisions are based solely on qualifications and are made without regard to any protected status.

Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. Contact Tapestry People Services at 1‑855‑566‑9264 or e for accommodations.

Nearest major market:
San Antonio.

Retail Manager, Store Manager, Outside Sales, Merchandising, Retail, Sales.