Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure hunt experience.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Commitment to diversity, equality, inclusion, and community:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us, because our differences make us stronger.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we generated $20.4 billion in revenue. We are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Area Supervisor is a member of Store Leadership responsible for a specific, assigned area of the store and for general operations and supervision when serving as Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining merchandise presentation, ensuring a clean work environment, and executing as required corporate operational processes.

• Safety is the number one priority and safe‑behaviour practices are employed.
• Maintain high awareness on the sales floor; correct or report unsafe conditions; ensure security of building, including entry/exit control, EAS devices, cash office security, armored carrier pick‑ups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Ensure customer safety by accident prevention, reporting, and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all customers, associates and leaders with respect, courtesy, friendliness, and professionalism.
• Recognize associates using company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with the dress code; ensure associates adhere to it.
• Maintain store cleanliness, merchandising to standard, and daily trash removal.

• Ensure recovery, sizing and markdowns are executed to company standards.
• Receive merchandise trucks and process all inbound deliveries (signs, supplies, etc.).
• Maintain cleanliness and organization of stockrooms; ensure back‑stock is secured and processed.
• Assist with floor moves, signing and re‑wraps.

• Follow the Loss Prevention Awareness Program; maintain customer service presence on the floor.
• Demonstrate integrity and honesty; safeguard confidential information; keep PVM system maintained.
• Conduct "Code 50" package inspections; execute best practices to maximize productivity.

• Ensure Associates use front‑end procedures and equipment correctly.
• Maintain pace, energy and presence; manage line to reduce wait time.
• Train and coach associates on cash registers, shortage control, and front‑end procedures.
• Control break schedules; maintain supplies; ensure go‑backs are properly processed.

• Maintain and clean fitting rooms and garment tags.
• Ensure compliance with go‑back procedures for returns.

• Cash pulls and bank deposits according to policy.
• Assist front‑end control, refund approvals, associate purchase approvals, safe procedures, and payroll administration.
• Other duties as assigned by store manager.

• Manages work processes.
• Business acumen.
• Plans, aligns & prioritizes.
• Builds talent.
• Collaborates.
• Leads by example.
• Communicates…