Customer Service Lead - Part-Time

Customer Service Lead - Part‑Time –
Burlington Stores, Inc.

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and thrive in a fast‑paced environment, join our Burlington team as a Customer Service Lead!

As the Part‑Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll lead day‑to‑day customer service initiatives, inspire, motivate, and encourage associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind, ensuring a customer‑first focus while maintaining friendliness, speed of checkout, and quality service.

You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all customers with a high level of professionalism.
• Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage, a 401(k) plan, paid holidays, paid sick time in accordance with applicable law, and up to 4 hours of paid time off annually after one year of service. We also provide training and development opportunities.

Base Pay
: $12.00 per hour

2920 SW Military Drive, Suite A, San Antonio, TX 78224

Position Type
:
Regular Part‑Time

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.