Ostra | Outlet Manager

Overview

The Mokara Hotel & Spa, a relaxing retreat on San Antonio’s world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

• Responsible for assigned shift, assisting in overall management
• Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily
• Assist in overall supervision of the department
• Check staff punctuality
• Monitor timing of guest experience
• Spot check liquor pars
• Order daily supplies
• Complete Moments of Service Audits
• Handle guest comments and complaints
• Ensure guest satisfaction
• Stay on the floor during peak hours
• Communicate with guests and receive feedback
• Observe, teach, and correct staff's service
• Examine food preparation
• Examine beverage presentation
• Maintain condition of dining room
• Administrative responsibilities
• Assist Director of Outlets in scheduling , forecast weekly, forecast monthly and completing weekly payroll
• Participate in interviewing applicants
• Prepare maintenance requests and follow-up
• Complete other assigned duties
• Monitor food and liquor requisitions
• Monitor food waste
• Monitor labor and payroll costs
• Check bar controls, shot glass use, red lining, empty bottles
• Must be familiar with and adhere to all liquor liability laws
• Must know emergency procedures (including CPR) and work to prevent accidents
• Perform any other duties assigned by management

• Must have and maintain current Serv Safe Food Managers Exam and TABC certifications.
• 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred.
• Minimum of 4 years experience in the hospitality industry.
• Micros knowledge
• Ability to make quick decisions in high stress situations
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shift including nights, weekends, and holidays.
• Collaborate with culinary team in creative in food presentations, specials and promotions.
• Familiarity with food and beverage cost controls.
• Flexible schedule including evenings, weekends, and holidays.
• Understanding previous culinary training or experience with Menu Design.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica