Ostra Outlet Manager

Overview

Mokara Hotel and Spa

The Mokara Hotel & Spa, a relaxing retreat on San Antonio's world-famous Riverwalk is just steps from all the action yet worlds away. Mokara has a long-standing history of excellence. As the only four-star hotel in San Antonio, Mokara is the first choice for sophisticated travelers. Be a part of an attentive staff by making our guest stays a memorable one.

The Mokara Hotel & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Mokara Hotel & Spa may be your perfect match.

To ensure proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

• Responsible for assigned shift, assisting in overall management
• Supervise and coordinate assigned shift; pre-meal meeting conducted with staff daily
• Assist in overall supervision of the department
• Check staff punctuality
• Monitor timing of guest experience
• Spot check liquor pars
• Order daily supplies
• Complete Moments of Service Audits
• Handle guest comments and complaints
• Ensure guest satisfaction
• Stay on the floor during peak hours
• Communicate with guests and receive feedback
• Observe, teach, and correct staff's service
• Examine food preparation
• Examine beverage presentation
• Maintain condition of dining room
• Administrative responsibilities
• Assist Director of Outlets in scheduling, forecast weekly, forecast monthly and completing weekly payroll
• Participate in interviewing applicants
• Prepare maintenance requests and follow-up
• Complete other assigned duties
• Monitor food and liquor requisitions
• Monitor food waste
• Monitor labor and payroll costs
• Check bar controls, shot glass use, red lining, empty bottles
• Must be familiar with and adhere to all liquor liability laws
• Must know emergency procedures (including CPR) and work to prevent accidents
• Perform any other duties assigned by management

• Must have and maintain current Serv Safe Food Manager’s Exam and TABC certifications.
• 2 years experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a 4 star high volume Restaurant or hotel is preferred.
• Minimum of 4 years experience in the hospitality industry.
• Micros knowledge
• Ability to make quick decisions in high stress situations
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shift including nights, weekends, and holidays.
• Collaborate with culinary team in creative in food presentations, specials and promotions.
• Familiarity with food and beverage cost controls.
• Flexible schedule including evenings, weekends, and holidays.
• Understanding previous culinary training or experience with Menu Design.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica