Panel & Sample Analyst, Customer Insights

Panel & Sample Analyst, Customer Insights

Join to apply for the Panel & Sample Analyst, Customer Insights role at H-E-B.

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $28 billion.

The Customer Insights team performs consumer and product research on all H-E-B Own Brand items.

• Execute and plan Corporate, Quant, and Own Brand research sample screening and survey programming (sensory and consumer)
• Cultivate a community of customers and partners that can be used in H-E-B research studies
• Schedule, expedite, and coordinate with internal groups to keep projects moving ahead
• Propose and develop panel recruitment, retention, and engagement strategies through analysis of available panel data and external best practices
• Scrutinize sample and data for accuracy in project targeting and data analysis
• Master the panel and project execution platform
• Manage day‑to‑day communications with panel members via email, newsletters, and social media
• Respond promptly to panel member questions, concerns, and issue tickets to resolve problems
• Serve as a trusted adviser to stakeholders, identifying additional sample and survey opportunities
• Stay current on market research panel industry standards, innovations and best practices
• Establish effective procedures for getting work done
• Keep information and documentation organized and accessible
• Follow up on all requests in a timely manner

• 2+ years of experience in Market Research, Social Sciences, Psychology, Survey Methodology, or an equivalent program
• Basic understanding of panel management, sampling, questionnaire design, coding, tabulation, quality assurance, data security and email deliverability
• Knowledge of probability sampling, precise project control, quality control procedures, questionnaire programming and insightful analysis
• Working knowledge of SAS, SPSS, Qualtrics or other analysis software
• Good understanding of qualitative and quantitative methodologies
• Proficiency in MS Office and office equipment
• Strong verbal and written communication skills
• Strong analytical skills
• Ability to manage multiple priorities and shift focus between tasks with attention to detail
• Ability to develop and maintain collaborative working relationships
• Proven ability to manage multiple projects at varying stages simultaneously and to prioritize

• Workable in a fast‑paced retail office environment
• Willingness to travel by car or plane with overnight stays
• Ability to work extended hours and sit for extended periods
• Hand/finger dexterity

Location:

San Antonio, TX.