Quality Specialist

JOB TITLE: Quality Specialist

DEPARTMENT: Quality

REPORTS TO: Quality Assurance Manager with interim reporting to VP of Quality

LOCATION: San Antonio, TX

HOURS / SHIFT: 7am - 4pm - 1st Shift (with flexibility if needed)

Finlays Solutions is committed to supporting the career advancement and wellbeing of our employees. We offer a range of comprehensive benefits, including a wellness program, learning and development allowance, and opportunities for mentorship and job shadowing, designed to support both personal and professional growth. We encourage continuous learning, collaboration, and the exploration of new skills and career pathways, helping you build a global network and thrive within an inclusive, supportive environment in our organization.

• Health, Dental, and Vision Insurance
• 401(k) Company Matching
• Eligibility for Monthly / Annual Bonuses
• Paid Time Off (PTO) plus 10 Paid Holidays and Paid Volunteer Days Off
• Volunteer / Community Involvement

The Quality Specialist:
Quality Development reports to the Quality Assurance Manager and is responsible for improvement of product quality and food safety management programs, procedures, policies, and practices including data management, data analysis, and reporting. This position will therefore be involved in activities related to the SQF system, food safety plan, auditing programs, quality control, quality improvement initiatives, world class manufacturing and NPD/EPD.

The incumbent will engage with all site functions, facilitating quality and food safety development and improvement activities, and may engage externally with customers. The position requires excellent communication, leadership and influencing skills. The position requires an above average ability to collect, analyze, and report on data.

Since 1750, Finlays Solutions has been the trusted leader in supplying tea, coffee, and botanical extracts to the world’s leading beverage brands. Focused on delivering exceptional beverage solutions, we empower our customers to create moments of joy with every sip. Our team is built on values of acting for the long-term, taking accountability, doing better each time, and succeeding together. When you join us, you're not just taking on a job;

you're becoming part of a customer‑centric culture driven by collaboration, expertise, and innovation. If you're looking for a place to grow, share your ideas, and make an impact, we’d love to have you on our team.

• Development and implementation of enhanced or new quality testing methodologies and procedures, including method validation.
• Execution and/or facilitation of analysis of testing and inspection procedures using measurement systems analysis to ascertain repeatability and reproducibility.
• Use of metrology and statistical methods to diagnose and correct improper quality control practices.
• Implementation and monitoring of quality tools used to assess operational performance (e.g. non‑conformance, cost of non‑conformance, run charts, SPC, process capability studies). This includes identifying opportunities for improvement with subsequent actions.
• Provision of expert support to the quality team during root cause problem solving, including leading root cause problem solving activities if required.

• Conducting audits and gaps analysis to identify risks and opportunities for improvement.
• Using Quality reports and data to create insights and opportunities for improvement e.g., reducing customer complaints, reducing non‑conformances.
• Using project management tools to define, execute, control and organize time and resources required to execute projects to completion (e.g., Gantt Charts, RACI etc).
• Executing or assisting with execution of validation and verification studies through designing studies, gathering data, interpreting data, and finalizing reports. This includes studies required during commissioning of new plant and equipment.
• Interacting with the Operations Department to identify non‑performing processes…