Quality Assurance Supervisor

Join to apply for the Quality Assurance Supervisor role at Prudential Overall Supply

$22.00/hr - $26.00/hr

The Quality Assurance Supervisor will serve as the lead subject matter expert in quality assurance within our industrial laundry operations. This role is crucial in ensuring that our processes and products meet the highest standards of quality, reliability, and compliance within regulatory requirements.

• Lead as primary point of contact for all quality-related matters within your operating location.
• Provide leadership and guidance to the quality assurance team, ensuring alignment with company goals and objectives.
• Serve as extension of corporate services Quality Assurance function to apply consistent standards across all locations. Assist in internal audits.
• Have a voice in developing and implementing quality assurance policies, procedures, and best practices to enhance overall quality performance.

• Maintain and enhance the company’s ISO 9001 certification by ensuring compliance with ISO standards and requirements.
• Lead internal audits and assessments to identify areas for improvement and implement corrective actions. Detail oriented to maintain all necessary reporting and files.
• Publish reports based on data analysis to include findings and recommended corrections.
• Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain our ISO certification.

• Evaluate existing processes and workflows to identify opportunities for optimization and efficiency improvements, including deep root‑cause analysis.
• Implement quality control measures to monitor and maintain process consistency and effectiveness.
• Develop and conduct training programs to ensure staff adherence to quality standards and procedures.

• Oversee quality control activities throughout our operating plant, including incoming inspections, in‑process inspections and final product inspections.
• Conduct quality audits and inspections to verify compliance with quality specifications and customer requirements.
• Investigate and resolve quality issues, non‑compliance issues and customer complaints in a timely and effective manner.

• Work closely with location General Manager, and associated leadership, to provide subject matter expertise in a number of areas, including product quality, process quality, non‑conformance with standards and employee training needs.
• Serve as location operating voice for quality improvement including with product vendors and internal functions (procurement, etc.).
• Attend all required meetings to represent quality position for all operating standards, including daily PPOH meetings to drive overall production performance.
• Where appropriate, conduct supplier audits and evaluations to assess compliance with quality requirements.

Other duties as required.

• Bachelor’s degree in related technical area(s) is preferred.
• Minimum of 2 years of experience in quality assurance or quality control roles, preferably in a manufacturing or processing environment.
• Demonstrated knowledge in ISO certification and compliance with experience participating in ISO audits and partnering to maintain ISO certification.
• Understanding of quality management principles, methodologies and tools (Six‑Sigma, Kaizen, Lean Manufacturing).
• Solid problem‑solving skills with the ability to dig deep and conduct root‑cause analysis.
• Effective communication skills with ability to advance your position regarding findings and needed corrections.
• Detail oriented with high organizational skills and a focus on customer satisfaction.

• Competitive hourly rate. We know your time and hard work is valuable!
• Exceptional Health, Dental, and Vision Insurance
• Paid Time Off for vacation, holidays and sick time
• Full Tuition Reimbursement
• Paid Life Insurance
• 401K with company match
• Profit sharing. When we do well as a company, you do well!
• Uniform Provided
• Employee Discounts
• Career development and advancement within the company. Let us help you reach your goals!