Veterinary Client Service Representative, MVS

Veterinary Client Service Representative

Do you love pets and people? Are you energetic, enthusiastic, and a pro at multitasking? If so, you could be the perfect fit for Mission Vet Specialty & Emergency (MVS)!

MVS is a dynamic and rapidly expanding specialty and emergency hospital, providing advanced care for San Antonio’s pets through referrals from primary care veterinarians. As a vital member of our team, you’ll ensure exceptional service for our clients and their beloved animals.

As a Client Service Representative you will play a crucial role in supporting our emergency, critical care, and specialty departments while welcoming and assisting our guests.

• Educate and Support:
  Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination:
  Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery:
  Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping:
  Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight:
  Accurately and efficiently handle payment processing and reconciliation.

• $14 - $16 depending on experience

• Part Time
• Friday – Sunday (open availabilities required)

• Exceptional First Impressions:
  The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
• Adaptability and Multitasking:
  If you thrive on multitasking and can navigate unexpected situations with ease, you’re the problem solver we’re looking for.
• Customer Service Excellence:
  Your ability to build positive relationships aligns seamlessly with our commitment to delivering an exceptional client experience.
• Flexibility and Adaptability:
  Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.

Our multi‑disciplinary hospital was founded in 2012 as a sister hospital of Gulf Coast Veterinary Specialists. Since then, we have grown to become known as a pillar of veterinary emergency and specialty care within San Antonio and South Texas. Our team is comprised of industry leaders, pioneers, and board‑certified experts who are accelerating the field of veterinary medicine with innovative techniques set to uncompromising standards.

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

If you’re ready to combine your love for pets with a career in client service, apply today!

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.