Volunteer Engagement Specialist

Description

Responsible for supporting connecting the organization with individuals, businesses, and supporters, and cultivating them to Volunteer programs for Morgan’s MAC (Multi-Assistance Center); providing orientation to those wanting to collaborate or be a part of Morgan’s MAC’s volunteer opportunities which includes community partners and individuals with special health care needs.

• Embodying and Living Morgan’s Core Values – In everyday activities, in the service of members, athletes, guests, campers, and partners, always remembering Morgan’s core values:
  Empower, Include, Educate, and Innovate.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Attention to Detail – Requires being careful about detail and thorough in completing work tasks.
• Service Orientation – Actively looking for ways to help
• Social Perceptiveness – Being aware of others  reactions and understanding why they react as they do.

• Education:
  
  Graduation from an accredited four-year college or university.
• Experience:
• Two years’ experience working with volunteers and outreach activities
• Minimum one year of working with and/or interacting with individuals with disabilities or special needs

• Proficiency in Microsoft Office, Adobe, and networking conferencing software.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to work collaboratively and effectively in a close team environment.
• Ability to interact with funders, grantors, board members, visitors, and fellow employees in a responsible, courteous manner to ensure a positive and professional environment.
• Ability to work within a fast-paced environment.
• Ability to work independently and follow through on assignments with minimal direction.
• Bilingual preferred

Volunteer Program Development & Management

• Design and implement structured volunteer programs aligned with Morgan’s MAC’s goals.
• Develop volunteer role descriptions and expectations for various departments and events.
• Create and maintain a volunteer handbook and training materials.
• Utilize volunteer management system (Give Pulse or similar) to manage volunteer registration, scheduling, hours tracking, and reporting.

Recruitment & Retention

• Conduct targeted outreach to schools, universities, corporations, faith-based groups, and civic organizations.
• Foster a welcoming and inclusive environment for all volunteers.
• Recognize and celebrate volunteer contributions through appreciation events, awards, and communications.
• Conduct regular check-ins and feedback sessions to improve volunteer satisfaction and performance.
• Maintain consistent communication via newsletters, emails, and social media updates.
• Develop marketing materials to attract diverse volunteer groups.
• Maintain a pipeline of potential volunteers through ongoing engagement and follow-up.

Training & Onboarding

• Coordinate and lead volunteer orientations of Morgan’s MAC for prospective volunteers.
• Provide role-specific training and ensure volunteers understand safety protocols and expectations.
• Develop accessible training formats (e.g., in-person, virtual, bilingual) to accommodate diverse needs.

Data & Reporting

• Track volunteer metrics including hours served, retention rates, and program impact.
• Prepare monthly and quarterly reports for leadership and stakeholders.
• Use data to evaluate program effectiveness and inform strategic improvements.

The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

• Position is based on both the standard office environment and possible travel to meetings and outreach events.
• Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
• After-hours work required from time to time, including evenings and weekends; ability to work remotely when necessary.
• Must remain alert with no lapses of…