Regional Operations Director – TRICARE Overseas Program; LAC

ABOUT THE ROLE

Federal Staffing Resources is looking for a Regional Operations Director to lead day-to-day non-clinical operations for the TRICARE Overseas Program (TOP) across Latin America and Canada (LAC).

In this role, you will be the senior operational leader responsible for delivering a high-performing healthcare support program for U.S. service members and their families overseas.

You will oversee operations, manage client relationships, lead regional teams, and ensure contract requirements and performance goals are met.

You will work closely with medical leadership, but you will not provide clinical supervision or make medical decisions. Your focus is on operational excellence, service delivery, and client satisfaction.

The client is based in San Antonio, Texas, and this role serves as a key operational interface with U.S. Government stakeholders.

Lead Client & Government Relationships

• Serve as the primary operational contact for U.S. Government partners, including DHA, TRICARE Area Offices, and Military Treatment Facilities
• Lead regular client meetings, briefings, and performance reviews
• Represent the program during audits, reviews, and strategic discussions
• Manage contract performance, including KPIs, service levels, and operational deliverables

Oversee Regional Operations

• Lead all non-clinical operations across the LAC region
• Coordinate services across claims, provider networks, appointments, payments, enrollments, and customer service
• Ensure teams are aligned, prepared, and delivering consistently high service
• Support contingency and surge operations when required (non-clinical)

Manage Provider Networks

• Oversee relationships with regional healthcare providers and partners
• Ensure provider networks meet access, credentialing, and contract standards
• Partner with network and medical teams on audits, education, and performance improvement

Lead and Develop Teams

• Directly manage regional operational leaders and teams
• Support workforce planning, performance management, and professional development
• Provide administrative support for medical staff in partnership with medical leadership

Drive Digital Improvement

• Lead digital and process improvement initiatives that improve efficiency and service quality
• Support automation, reporting, and analytics initiatives
• Encourage adoption of new tools, including AI-enabled solutions

Required

• Bachelor’s degree (Master’s preferred in healthcare or related field)
• Senior leadership experience in operations, healthcare services, or government programs
• Experience working with U.S. Government or Department of Defense contracts
• Strong experience managing KPIs, performance metrics, and compliance
• Fluent in English and Spanish
• Comfortable working in international and multicultural environments
• Proficient with Microsoft Office and business systems (CRM, SharePoint, etc.)
• U.S. Citizenship and ability to obtain ADP II clearance
• Willingness to travel up to 60%

Nice to Have

• Experience in Latin America or Puerto Rico
• PMP or formal project management training
• Experience supporting large, complex service delivery programs

• Make a meaningful impact supporting U.S. military members and their families
• Lead a high-visibility international government program
• Work with a mission-driven, global organization
• Opportunity to drive operational and digital transformation

Federal Staffing Resources (FSR) is an Equal Opportunity Employer and a proud partner in the Federal Government’s commitment to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, protected veteran status, disability, or any other characteristic protected by law.