Assistant Director of Visitor

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ASSISTANT DIRECTOR OF VISITOR EXPERIENCE

BACKGROUND

The Witte Museum is where Nature, Science and Culture meet, through the lens of Texas Deep Time and the themes of Land, Sky, and Water. The Witte is the only museum that focuses on Millions, Thousands and Hundreds of years in what we now call Texas. The Witte inspires people to shape the future of Texas through transformative and relevant experiences in engaging exhibitions and programs.

POSITION SUMMARY

The Assistant Director of Visitor Experience is an ambassador for the Witte Museum and plays a pivotal role in enhancing the visitor experience through positive interactions that ignite emotional connections, encourage exploration and discovery and create memorable experiences. The Assistant Director of Visitor Experience provides transformational leadership and motivation to the Visitor Experience Team to deliver exceptional customer service and achieve strategic sales goals.

Through inspiring communication and a commitment to excellence, this position supports the Witte Museum’s mission. The Assistant Director of Visitor Experience will work with the Admissions Desk, Museum Store, Café, and Volunteers to cover cashier lunch and breaks, in addition to high visitation days, e.g., Free Tuesdays, weekends, and holidays. The Assistant Director of Visitor Experience reports directly to the Director of Visitor Experience.

RESPONSIBILITIES:

• Conducts daily morning team meetings to keep staff informed and motivated; oversees efficient and safe museum operations; maintains accurate Manager on Duty Reports; ensures effective team coverage for all Visitor Experience team members.
• Supervises the Walker Admissions Desk, ensuring accurate cash handling, application of discounts and refunds, proper credit card procedures and adherence to deposit protocols.
• Supports the management and accuracy of data within the CRM system, ensuring up-to-date admissions pricing, store inventory, discounts, contracts, scholarships and reporting.
• Leads museum operations during evenings, weekends and holidays when the Director of Visitor Experience is offsite.
• Directs the promotion and clear communication of special exhibitions, memberships, programs, group experiences and events, ensuring the Visitor Experience Team is informed and effectively engaging visitors.
• Collaborates with the Director of Visitor Experience to ensure departmental operations run efficiently and that coverage is consistently maintained across all public areas.
• Leads efforts to ensure communication among team members – and between the team and visitors- is clear, consistent, and effective.
• Trains, motivates, and evaluates Visitor Experience Associates, fostering professional growth, accountability and alignment with the Witte’s standards of excellence.
• Directs the Visitor Experience Associates and Visitor Experience Volunteers to maintain a professional appearance, organization and upkeep of the Walker Admissions Desk, Bolner Family Museums Store, Tremblay Family Café, and Museum Floor
• Ensures all team members maintain required licenses and certifications and the Tremblay Family Café consistently achieves perfect scores on health code inspections.
• Partners with the Director of Visitor Experience to develop strategies, establish measurable goals, monitor progress and mentor staff toward success.
• Leads volunteer engagement through ongoing mentorship, training and recognition of contribution.
• Supports the management of the Visitor Experience Volunteer Core, including recruitment, training and scheduling.
• Reports operational issues or maintenance needs to the Director of Visitor Experience and/or the appropriate department leader for timely resolution.
• Performs other duties as assigned within the scope of the role to support the Museum’s mission and deliver an exceptional visitor experience.

EDUCATION:

• Bachelor’s Degree required
• Preferred:
  Bachelor’s in Mass…