Hospital Manager II

Overview

VCA Becker Animal Hospital is seeking an exceptional Hospital Manager to lead and inspire our professional team. We are a high-volume, 24/7 veterinary hospital offering both emergency and general practice services in San Antonio. We have 10+ doctors and over 120 associates. We pride ourselves on delivering exceptional patient care, client service, and fostering a collaborative, growth-oriented workplace.

The ideal candidate will have a:

• Positive "Can Do" Attitude in Business Decisions and Client Service.
• Radiate passion in working with people and who finds joy in helping animals.
• Be able to lead a team with emotional intelligence.
• Create a high functioning team but also have fun.
• Be available to their teams on all shifts.
• Minimum of 5 years of experience as a Hospital Manager.
• Resides in San Antonio.

Job Summary

The Veterinary Hospital Administrator is responsible for the overall operational leadership of the hospital. This role ensures smooth day-to-day functioning, supports clinical teams, manages administrative staff, and drives strategic initiatives to improve efficiency, profitability, and employee engagement. We are looking for an experienced positive visionary leader who can lead a large team of professionals and has the ability to be an agile change agent.

Must love working with people.

Operational Leadership

• Oversee daily hospital operations across emergency and general practice departments
• Ensure compliance with veterinary regulations, OSHA standards, and hospital protocols
• Monitor and maintain inventory, equipment, and facility needs

Financial Management

• Develop and manage budgets, forecasts, and financial reports
• Analyze KPIs and implement strategies to improve revenue and cost control
• Collaborate with accounting and finance teams on billing, payroll, and vendor contracts
• Meet financial expectations and goals

Human Resources

• Recruit, onboard, and retain top-tier veterinary and support staff
• Manage scheduling, performance evaluations, and conflict resolution
• Foster a culture of accountability, teamwork, and continuous improvement

Client Experience

• Ensure exceptional customer service and client communication
• Address escalated client concerns and feedback professionally
• Support marketing and community outreach initiatives

Strategic Planning

• Partner with medical leadership to align operational goals with clinical excellence
• Lead hospital growth initiatives, including service expansion and facility upgrades
• Implement technology and process improvements to enhance workflow

• Bachelor’s degree in Business Administration or related field (Master’s a plus)
• Certified Veterinary Practice Manager Certification is a plus
• Minimum of 5 years of leadership experience in veterinary or hospital administration
• Strong financial acumen and HR people skills
• Excellent communication, organizational, and problem-solving abilities
• Familiarity with veterinary software is a plus

• Ability to inspire and guide diverse teams, resolve conflicts, and foster a culture of accountability and collaboration.
• Resilient and growth mindset
• Skilled in long-term planning, identifying growth opportunities, and aligning operational goals with clinical excellence.
• Proficient in budgeting, forecasting, analyzing KPIs, and implementing cost-control strategies.
• Knowledge of hiring practices, performance management, labor laws, and employee engagement techniques.
• Strong interpersonal skills with a focus on delivering exceptional client experiences and handling escalations with professionalism.
• Capable of streamlining workflows, managing inventory, and optimizing scheduling in a high-volume environment.
• Calm under pressure with the ability to make sound decisions quickly, especially in emergency situations.
• Excellent verbal and written communication skills, with the ability to work effectively across departments and with external and internal partners.
• Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment are crucial for success in this role. The Veterinary Hospital Administrator must be passionate about animal care while possessing strong leadership capabilities to…