Chief Of Staff

POSITION SUMMARY:

The Chief of Staff serves as the CEO’s force multiplier and provides strategic leverage—extending the CEO’s reach without adding to her direct management burden. The role ensures that:

• Commitments made to the board, investors, and partners are kept.

• The CEO’s time is optimized for highest-impact activities.

• The board and Executive Committee operate effectively.

• Information flows appropriately across the organization.

• Strategic initiatives advance across functional boundaries.

POSITION RESPONSIBILITIES:

CEO Leverage (40%)

• Serve as a strategic thought partner and execution arm to the CEO

• Translate the CEO’s priorities into clear plans, timelines, and accountability structures within the CEO office as well as throughout the organization

• Oversees management of CEO calendar, priorities, and meeting preparation to optimize time allocation—ensuring the CEO’s schedule reflects her highest priorities

• Own CEO communication rhythm: draft consistent Executive Committee updates, ensure timely follow-up with key stakeholders, and maintain proactive stakeholder communication

• Track all CEO commitments and ensure follow-through across the organization—nothing falls through the cracks

• Support CEO effectiveness in fundraising campaign: prepare for investor meetings, track investor commitments and follow-ups, coordinate CEO calendar with Investment Committee rhythm

• Prepare briefing materials for board meetings, investor presentations, public sector engagements, and major external meetings

• Attend key meetings as CEO proxy or observer; capture action items and drive accountability

• Serve as sounding board for CEO on strategic decisions and organizational dynamics; offer honest, direct counsel and bigger-picture perspective

• Manage the Executive Assistant function to ensure the executive office runs effectively

Cross-Functional Accountability (20%)

• Track Momentum:2030 milestones across all executive level functions

• Convene cross-functional teams on CEO’s behalf when initiatives span multiple areas

• Follow up on commitments made in leadership meetings; escalate delays or risks

• Ensure Executive Committee and Officers have visibility into strategic progress

• Facilitate resolution of cross-functional conflicts before they require CEO intervention

Strategic Initiatives (20%)

• Coordinate Air Service Development across functions:

• Prepare CEO for airline pitches
• Track contract negotiations and commitments
• Coordinate with Marketing on flight announcements
• Connect with CPO on air service fundraising
• Link GCR team to destination market activation
• Work with BRG and Insights on employer travel data

• Manage and launch a new Anchor Institution initiative

• Manage special initiatives that don’t fit single-function ownership

• Lead special projects at CEO direction

Board & Executive Committee (15%)

• Ensure board meeting effectiveness: agenda development, material preparation, follow-up tracking

• Staff Executive Committee sessions; capture decisions and drive implementation

• Maintain relationships with board members between meetings on CEO’s behalf

• Coordinate board committee work as needed

• Support CEO engagement with public sector partners (City, County, utilities): preparation for elected official meetings, tracking commitments, ensuring follow-through

• Manage Board Chair engagement: ensure Chair is appropriately involved in key meetings, never surprised by public developments, and aligned with organizational priorities

Leadership Stewardship (5%)

• Manage the Executive Assistant function to ensure the executive office runs effectively

POSITION QUALIFICATIONS:

Required:

• 7-10+ years of professional experience in progressively responsible roles

• Demonstrated excellence in execution, follow-through, and attention to detail

• Experience supporting senior executives or working in chief of staff / similar capacity

• Strong written and verbal communication skills, including board-level presentations

• Comfort with ambiguity, rapid context-switching, and competing priorities

• Political savvy and ability to navigate complex stakeholder dynamics

• Service orientation—you find satisfaction in making others successful

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