PSD Product Support Sales Mgr-Electric Power & Industrial Engine

PSD Product Support Sales Manager – Electric Power & Industrial Engine

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The position is responsible for the successful management of the parts and service sales force, implementing and marketing the parts and service sales strategic business plan in alignment with the company’s vision, values, and mission. The manager evaluates, allocates, and directs physical and financial resources for the department, provides visionary leadership, develops the parts and service sales team, oversees daily operations, builds collaborative teams, and manages customer satisfaction in partnership with parts, service, and corporate management.

Key Responsibility Areas (KRAs)

• Develop, direct, and control the annual business plan for parts and service sales in collaboration with sales, parts and service management, marketing, and Caterpillar to satisfy customer needs and increase market share.
• Select, develop, and evaluate the product support sales force, employing consistent selection processes and situational leadership to foster values‑based work practices and ensure sufficient human resources.
• Identify, evaluate, and recommend market development strategies, using Caterpillar as a primary resource, to support long‑term stability, success, and consistency across the company.
• Resolve product support customer concerns through collaboration with local, executive parts and service management, and regional sales managers to ensure satisfaction and ongoing business relationships.
• Coordinate with the Marketing Director on the completion and follow‑up of the Customer Satisfaction Program product support survey process to drive continuous improvement in customer satisfaction.

Key Competency Areas (KCA’s)

• Problem‑Solving Expertise – Rational approach to identify and define problems, generate and select solution strategies, and reduce performance gaps through implementation and prevention.
• Influencing Capabilities – Skill to accomplish results through and with people, including motivating, developing, and guiding staff via directive and supportive methods.
• Planning Skills – Ability to establish, monitor, and schedule short‑term and long‑term plans, set realistic objectives, and manage budgets and resources.
• Self‑Management Capabilities – Ability to adapt behavior to fit the job requirements, pursue continuous improvement, and take initiative.
• Technical Expertise – Knowledge of Caterpillar products, product support services and programs, industry requirements, inventory management, sales techniques, and financial principles.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Construction

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