Community Connections Services Specialist; Hotline Phone Operator

Community Connections Services Specialist (Hotline Phone Operator)

Under general supervision, is responsible for assisting in the implementation, coordination, and continuous review of various community service programs. Working conditions are primarily inside an office environment with occasional exposure to hazardous materials, bodily fluids, infectious diseases and unfavorable fumes, vapors and odors. May exercise functional and technical supervision over assigned staff.

Claude Black Community Center - 2805

E. Commerce St. San Antonio, TX (78203)

7:45 a.m. – 4:30 p.m., Monday – Friday. Schedules are subject to change at the department’s discretion based on business needs.

• Acts as liaison between local agencies concerned with the functions and operations of the program.
• Interprets program guidelines, and other policies and procedures for operating agencies.
• May conduct periodic visits to outside agencies and department programs and prepares reports of observations on the quality of services and program management.
• Receives, reviews, coordinates, and replies to correspondence submitted by operating agencies.
• Participates with agencies and department programs in recognizing operational problems; assists in making required adjustments; and promotes program innovation.
• May assign, evaluate, and monitor completion of tasks.
• Performs related duties and fulfills responsibilities as required.

• Bachelor’s Degree from an accredited college or university.
• Two (2) years of increasingly responsible experience in social service or related experience.
• Valid Class ‘C’ Texas Driver’s License.

• Bilingual in English and Spanish.
• Call Center experience.
• Knowledge of community service programs as well as homeless service organizations.
• Light case management experience.
• Exercise excellent customer service skills.
• Working knowledge of Homeless Management Information System (HMIS).

• Unless otherwise stated, applicants are permitted to substitute two years of related full‑time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full‑time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre‑employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Knowledge of community service programs.
• Knowledge of social work and management practices.
• Knowledge of principles and practices of supervision, training, and personnel management.
• Knowledge of the community and its needs.
• Ability to make initial determination of services needed by clients and make proper referrals.
• Ability to organize and prioritize assignments.
• Ability to document clearly and concisely pertinent information.
• Ability to communicate clearly and effectively.
• Ability to assign and schedule subordinate staff.
• Ability to train and counsel subordinate staff.
• Ability to perform all the physical requirements of the position, with or without accommodations.

Entry level

Full‑time

Other

Government Administration