Sr Director of Public Housing

The Sr. Director of Public Housing manages, directs, develops, and coordinates the activities of the Public Housing (PH) Program. The PH program includes the administration of 6,000+ physical units, all maintenance activities (emergency, routine, preventative), and execution of the annual Capital Improvement budget. Both programs have grant administration and monitoring. The Senior Director performs strategic, administrative, managerial, and supervisory work of considerable difficulty involving the planning, organizing, and directing efforts to provide low-income housing through the above programs.

• Oversees and directs all aspects of the Public Housing Program and its 6,000+ units and a $25,000,000+ operating budget, including compliance and reporting requirements.
• Ensures 97% occupancy of all active units in the Public and Indian Housing Information Center (PIC).
• Ensures all National Standards for Physical Inspection of Real Estate (NSPIRE) inspections result in passing scores.
• Develops long-term strategic goals and operational plans for the property management division.
• Develops annual financial and programmatic plans and regularly monitors and evaluates program operations for effectiveness.
• Maintains Admission and Continued Occupancy Policy containing the program’s policies and procedures, and other related materials.
• Oversees and ensures federal compliance with the management and maintenance of all waitlists pertaining to the Public Housing program.
• Researches, develops, and implements all Moving to Work initiatives for Public Housing.
• Reviews plans for modernization, upgrades, and rehabilitation work and monitors work progress.
• Interprets and monitors federal, state, and local regulations and guidelines pertaining to Public Housing programs.
• Understands the Agency's Mission, Vision, and Values and directs work within these guiding principles and framework.
• Represents Opportunity Home in a professional manner when communicating with outside agencies such as federal, state, and local agencies and when representing Opportunity Home to customers, the public, the government, and the general community.
• Communicates new policies, procedures, requirements, and regulations to staff with guidelines on implementation.
• Directs, counsels, and ensures the supervision and performance evaluation of assistant directors and other professional staff.
• Monitors Public Housing Programs by attending meetings and functions to ensure good resident and management relations.
• Responds timely to inquiries from owners, clients, and the general public by providing general information about the Public Housing Program and resolving client concerns regarding housing assistance, policies, and procedures.
• Resolves inquiries and complaints with residents and outside agencies to communicate Opportunity Home’s goals, activities, programs, and position on low‑income housing assistance.
• Coordinates communications and information between the operations department and staff.
• Prepares in-depth reports for the Board of Commissioners and the Executive Team.
• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.
• Remains available on weekends, holidays, and after‑hours to respond to emergencies at properties and/or deal with media inquiries.
• Participate in Trauma Informed Care (TIC) initiatives, including training, work groups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.
• Employees are expected to use Generative AI solutions ethically and responsibly.
• Other duties as assigned.

• Lead, motivate, engage, and retain employees by:
  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.
  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.
  • Monitoring employee productivity and providing constructive feedback and coaching.
  • En…