Electric Vehicle Field Service Technician- San Antonio, TX

Electric Vehicle Field Service Technician – San Antonio, TX

Join Orange EV, a fast‑growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

A regional Field Service Technician will be responsible for performing field service activities for all local Orange EV vehicles. This individual will diagnose, repair, and provide root‑cause analysis; evaluate Remote Monitoring System data to identify possible performance‑related concerns; study vehicle utilization; record all service work and develop pertinent reports; collaborate with customers and third‑party service providers; provide technical support for sales and marketing efforts;

perform field upgrades or retrofits; and facilitate tool and parts warehousing. With assistance from the Service Team, the Technician will plan and execute a complete service strategy for the region.

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record‑Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record‑keeping system.
• Communicate with customers and third‑party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
• Support Customer Technicians and Third‑Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver operator and maintenance training in addition to sales and business development support.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

• High School Diploma; related technical degree preferred.
• 1 or more years’ experience in the automotive or electrical industries.
• Intermediate to advanced level experience with MS Office Suite, including Excel, Word, and TEAMS.
• Knowledge of principles and processes for providing superior customer service.
• Analytical approach to problem solving.
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75–100 lbs.
• Ability to squat, sit, lie under, or climb on the vehicle routinely.
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules.
• Ability to set and prioritize goals and achieve them according to a schedule.
• Ability to execute and follow through on instructions given by the supervisor.
• Ability to articulate clearly when writing, including composition, spelling, and punctuation.

Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Truck Transportation