Service Technician

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This range is provided by Smart Start, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$17.00/hr - $18.00/hr

Department:Field Operations

Reports to:Area Service Manager

FLSA:Non-exempt (Hourly)

Schedule: Monday-Friday, 8am-5pm

• A comprehensive health plan that includes medical
  , dental
  , and vision
  coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan
  with a generous company match to help you save for your future and achieve your financial goals
• Other fringe benefits including Birthday & Anniversary bonus
  , company-wide discounts
  , legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading
  , innovative technology

The Service Technician is responsible for installing, servicing, and troubleshooting alcohol monitoring devices while maintaining a safe, organized work environment and delivering excellent customer service.

• Installation, servicing, troubleshooting, and removal of all alcohol monitoring devices
• Fulfill daily operational duties of assigned facility which include:
  • Operate a clean, organized and hazard free work environment
  • Conduct training sessions covering use of products to customers
  • Maintain a positive and caring atmosphere for customers and employees
• Consistently perform monthly inventory audits
• Assist other shops in surrounding area when applicable
• Management of daily hours, ensuring 40 hours or less weekly
• Correspondence with management and/or lead technicians when challenges are presented
• Maintain the integrity, confidentiality, and security of client information
• Adherence to all state and federal rule, regulation and statute
• Any other duty, as assigned

• High School Diploma or equivalent
• 1 years' experience with 12V
• 1 years' experience in a customer service role
• Basic computer skills
• Strong written and verbal communication skills
• Detail orientation

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required to sit, kneel, and stand regularly while installing alcohol monitoring devices into tight spaces.
• The employee frequently is required to walk, reach or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Overtime is limited but required occasionally, and continuous interruptions require flexibility and a willingness to modify plans and behavior when necessary.

• Entry level

• Full-time

• Information Technology

• Public Safety

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