Insurance Service Agent

Join the team as a Service Agent with our insurance industry client in San Antonio, TX! In this role you will blend high-level client communication with technical insurance expertise. This role is a combination of inbound "Intro Calls" and complex non-call support, focusing on efficiency, policy accuracy, and peer mentorship across multiple lines of business.

Requirements:

• Experience:
  
  1–2 years in insurance service or non-call support.
• Operational
  
  Skills:
  
  Ability to manage 5–10 state licenses and navigate complex CRM dashboards.
• Communication:
  Strong problem‑solving skills and a high attention to detail.
• Education:
  
  High school diploma or equivalent.
• Bonus:
  Bilingual (English/Spanish).
• License:
  Active Texas P&C License is preferred, but not required.

Compensation and

Schedule:

• Salary: $55,000 - $60,000 per year
• Shift: First
• Work hours:
  
  8 AM - 5 PM
• Education:
  
  High School

• Client Support: Manage inbound calls, chats, and texts with a focus on warm service and retention/cross‑sell identification.
• Technical Execution: Process policy endorsements, audits, and updates across 20+ top carriers and 150+ systems.
• Quality & Compliance: Maintain 98%+ accuracy while adhering to state regulations and carrier SLAs.
• Peer Mentorship: Coach L1/L2 agents on workflow best practices and document SOP refinements.
• System Mastery: Navigate Salesforce
  , Vonage, and multi‑carrier platforms with precision.

• Insurance
• CRM
• Multi‑tasking
• Verbal Communication
• Written Communication
• Problem Solving
• Critical Thinking

• Years of experience: 1 year
• Experience level:
  Experienced

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short‑term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.