Cybersecurity Engagement Manager

Job Description

Responsible for Overall Cyber Security revenue growth, upsell and cross-sell, Customer stakeholder management, fulfilments, resource management, programs delivery management and governance including Q . The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security etc. Experience in Cyber Security Consulting, Delivery, Operations, and revenue management is expected.

• Overall owner and accountable for CSP delivery
• Build customer relationship and setup regular connect to ensure business development and governance with external and internal customer stakeholders
• Work in Onsite/Nearshore/Offshore delivery model to ensure successful program and service delivery
• Ensure Program delivery plan development, resource loading plan, onboarding plan
• Good understanding of Revenue growth and management
• Ability to forecast and track revenue targets
• Ensure Delivery Excellence and meeting of customer satisfaction targets
• Work with various stakeholders on RFI/RFPs to ensure complete understanding of scope of work, alignment with SoW for Delivery
• Good office skills including PowerPoint, Word and Excel
• Ability to build customer trust and act as Trusted Cyber Security technology partner
• Ability to understand customer business problems, look for opportunities and convert it into mutually valuable programs.
• Ability to deliver and present quality reports to various level of stakeholders including C-suite
• Ability to ramp‑up teams for programs through various channels
• Ability to plan for contingency and manage customer expectations
• Ensure understanding of Customer requirements, position/job description, Activities to be undertaken
• Facilitate a culture of learning and trust
• Ensure processes are in place and implemented for quality associates as per job requirements
• Facilitates trainings, upskilling, cross-skilling and learning opportunities to ensure best customer delivery and resource grooming
• Provide guidance and be a mentor to team members
• Ability to identify and groom Cyber Security leaders
• Monitor and tracks team member performance
• Provides continuous feedback and opportunities for continuous improvement

• Bachelor’s degree with preferred specialization in Cyber or information Security
• 13+ years of relevant experience
• Good knowledge of Banking, Financial Sector, and Insurance industry
• Ability to quickly learn new technologies
• Certifications:
  
  CISSP / CCSP

• Possess strong analytical thinking and critical thinking skills; and a proven ability to win and deliver large complex program
• Must be able to work independently with minimal guidance and supervision
• Detail oriented with strong communication skills
• Excellent communication and interpersonal skills
• Ability to influence others and negotiate
• Excellent business problem‑solving skills
• Ability to communicate and lead discussions at all levels of customer organization
• Ability to represent during RFP defense and solutioning
• Ability to work in a Global delivery model
• Must be a go-getter with ownership mindset
• Ability to build trust with all stakeholder s
• Have Strong business acumen and customer centric mindset
• Ability to take decisions with a Win‑win outcome
  
  Ability to create strategy and plan
• Must have learning aptitude and keep close to current technologies
• Have a Leadership mindset to ensure self and team growth
• Be a leader, have strategic thinking and ability to come up with improvements in current ways of working, improve and forge new relationships
• Strong Governance and ability to setup accountability

$177,800-$235,100 a year