Desktop Support; Tier 1

Position: Desktop Support (Tier 1)
Kforce has a client that is seeking a Desktop Support Technician (Tier
1).

Overview:
A Kforce client has an exciting opportunity for a Desktop Support Technician to provide Tier 1 (intermediate level) technical support within an enterprise computing environment. This role focuses on supporting desktop and laptop systems, resolving end-user hardware and software issues, and delivering high-quality customer service in a fast-paced setting.

Responsibilities:

* Provide Tier 1 desktop and laptop support for hardware, software, and peripheral devices

* Unpack, configure, and deploy new desktops, laptops, and related equipment

* Install, configure, troubleshoot, and maintain operating systems and end-user applications

* Support Microsoft Office products, including Word, Excel, PowerPoint, Visio, and Project

* Perform equipment moves, adds, and changes for desktops, laptops, monitors, printers, and peripherals

* Support LCD projectors, TVs, monitors, printers, and plotters

* Assist with basic PC networking issues and user access within Active Directory environments

* Provide end-user training on basic device and application functionality

* Research and recommend solutions for new or unfamiliar technical issues

* Fully document incidents, service requests, and resolutions in the ticketing system

* Develop and maintain troubleshooting documentation and installation procedures

* Maintain current technical knowledge through independent research and skill development

* Deliver professional, customer-focused support to users at all levels of the organization
* Associate degree in Computer Maintenance Technology, Computer Help Desk Support, Computer Network Administration, or a related field or equivalent combination of education and relevant IT experience

* Experience installing, configuring, supporting, and maintaining personal computers and hardware

* Working knowledge of Windows operating systems and Active Directory

* Basic understanding of PC networking concepts and terminology

* Experience supporting printers, plotters, monitors, and presentation equipment

* Proficiency with Microsoft Office and standard productivity tools

* Strong analytical and problem-solving abilities

* Excellent written and verbal communication skills

* Proven customer service and interpersonal skills

* Ability to work independently and make sound recommendations

* Ability to meet established goals and service objectives

* Comfortable adapting to changing technologies, processes, and business needs

* Ability to work rotating schedules as required

* Ability to distinguish colors for identification of electronic components and wiring

Preferred Qualifications:

* Industry-recognized IT certifications (e.g., CompTIA A+, Microsoft certifications)

* Experience supporting technical environments related to construction, maintenance, or field operations

* Prior experience in an enterprise desktop support environment